Scheduling/Call Center Supervisor

Community Health Center Of Lubbock; Lubbock (TX); Vor Ort; USD 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Dental Insurance

Vision Insurance

403(b) Retirement Plan

Paid Time Off

Holiday Pay

Disability Insurance

Life Insurance

Zusammenfassung

Community Health Center of Lubbock, Inc. is seeking a Scheduling/Call Center Supervisor to lead the day-to-day operations of the call center at the Main Clinic in Lubbock, TX. The role focuses on patient access, scheduling, and staff supervision in a fast-paced environment.

Responsibilities include interviewing, hiring, training, policy implementation, and performance monitoring, with a strong emphasis on quality improvement and patient service excellence.

Qualifikationen

• Education: High School graduation or GED equivalent.
• Experience: 3–5 years in medical information work with at least 1 year in a supervisory position.
• Language: Preferred bilingual English/Spanish.

Aufgaben

• Orient, train, evaluate, and monitor call center staff performance.
• Interview, hire, and discipline call center personnel.
• Maintain policies and procedures for the call center.
• Coordinate and manage medical and dental appointment schedules.
• Handle patient inquiries and cover the reception switchboard.
• Generate department reports and address patient complaints.

Kenntnisse

Customer service

Communication

Multitasking

Active listening

Cultural competency

Ausbildung

High School diploma or GED

Tools

Cisco Phone System

Jobbeschreibung

Job Details

Job Location: Main Clinic - Lubbock, TX 79401

Position Type: Full Time

Job Shift: Day

The Scheduling/Call Center Supervisor is responsible for providing specialized clerical assistance in assisting with patient access and scheduling.

Duties include, but are not limited to:

• Orient, train, evaluate, and monitor on-the-job performance of call center personnel.
• Interview, hire, and discipline call center personnel.
• Implement and maintain policies and procedures for the call center department.
• Establish and achieve goals and objectives for the call center department, consistent with CHCL's organizational goals.
• Participates in the health center’s performance improvement activities and performs duties in accordance with applicable standards.
• Perform various quality improvement procedures and audit measures.
• Log, retrieve, and ensure proper maintenance of provider schedules.
• Coordinate and manage medical and dental appointment schedules to ensure organizational goals are met.
• Respond pleasantly and helpfully to phone inquiries, requests, and questions from clients and staff.
• Cover the reception switchboard, record and distribute messages as needed.
• Generates department-related reports as requested.
• Handle patient complaints.

Qualifications

Education: High School graduation on GED equivalent.

Experience: Three to five years experience in medical information work with at least one year in a supervisory position.

Language: Preferred Bilingual English/Spanish

Travel: N/A

Hours of Work: 8am-5pm M-F with some weekend/evening work.

KNOWLEDGE/SKILLS

Knowledge

• Knows Cisco Phone System or similar phone system
• Working knowledge of computers and general office equipment
• Basic knowledge of HIPAA
• Knowledge of medical/dental terminology

Skills

• Basic computer and typing skills
• Able to take clear and concise messages
• Excellent spelling and grammar skills
• Communicates effectively with others
• Well organized and able to function with minimal supervision
• Excellent phone etiquette
• Demonstrate excellent customer service skills and cultural competency
• Active listening
• Speech Recognition: The ability to identify and understand the speech of another person
• Able to multi-task
• Good reading comprehension.
• Critical Thinking – using logic and reasoning to solve problems/issues.
• Able to use mathematics to solve problems.
• Aggressive attention to detail.
• Ability to read medical, legal, and insurance documents
• Ability to establish and maintain appropriate filing system for the retrieval of needed information.
• Ability to relate effectively to providers, patients, and representatives of third-party payers and the ability to work as a “team” member to the staff.

BENEFITS

Our full-time staff enjoy a competitive compensation package, which includes the following benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account
• Company Paid Life Insurance
• 403(b) Retirement Plan
• 162 Bonus Plan
• Company Paid Short and Long-Term Disability Insurance
• Company Paid Accidental Death and Dismemberment (AD&D) Insurance
• Paid Time Off Bank
• Holiday Pay
• Extended Medical Leave
• Bereavement Leave
• Employee Assistance Program and Emotional Health Support Line
• Workers’ Compensation Insurance
• Professional Liability Insurance
• Legal Insurance
• Gym Membership Discount
• Incentive Pay

CHCL's mission is to provide quality primary and preventative health care services to those in need. If you are aligned with CHCL's mission and love working in a fast-paced clinic setting,

CHCL is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.