Scheduling & Call Center Specialist

Kids for the Future; Tulsa (OK); On-site; USD 20,000 - 29,000; Full time

Job summary

Kids for the Future in Tulsa, OK is seeking a receptionist/clerical associate to manage front desk duties and data entry with attention to scheduling, reminders, and patient communication.

The role requires a high school diploma and at least two years in a similar setting, plus strong multi-tasking and independence. Prior call-center experience is preferred, and a penchant for precise documentation and coordination with clinicians is essential.

Qualifications

• Requires a High School Diploma or equivalent and at least two (2) years’ experience in a previous receptionist/clerical position.
• Must be able to perform in data entry and possess knowledge of Windows and Microsoft Applications.
• Previous call center experience preferred.
• Must have proven experience in multi-tasking, prioritizing and possess the ability to work independently.
• An expectation of core competencies in relation to individuals with co-occurring disorders.

Responsibilities

• Answers incoming telephone calls and assists callers by answering questions, scheduling/rescheduling appointments, and transferring calls when appropriate.
• Follows protocols in scheduling appointments.
• Schedules crisis center discharge appointments.
• Notifies clinicians via email of scheduled appointments.
• Opens new consumer charts.
• Makes outgoing telephone calls for appointment reminders and rescheduling appointments.
• Makes outgoing telephone calls to let consumers know their medications are ready for pickup.
• Documents each outgoing phone call as outlined in protocol.
• May help at front reception desk when needed for coverage.
• Understands and promotes our Certified Community Behavioral Health Clinic (CCBHC) concept by providing or supporting community-based mental and substance use disorder services; advancing integration of behavioral health with physical health care; assimilating and utilizing evidence-based practices on a more consistent basis; and promoting improved access to high quality care.
• Performs other reasonably related duties as assigned by the immediate supervisor or other management as requested.
• Participates in staff meetings.
• Must be willing and able to perform all job-related travel normally associated with this position.
• Regular and predictable attendance is an essential job requirement.
• Must meet “satisfactory” expectations at any scheduled job performance evaluation.
• Quality of work will be evaluated through training, skill, or special purpose.

Skills

Data entry

Windows

Microsoft Office

Call center experience

Multi-tasking

Independent work

Co-occurring disorders knowledge

Education

High School Diploma

Job description

Kids for the Future in Tulsa, OK is seeking a receptionist/clerical associate to manage front desk duties and data entry with attention to scheduling, reminders, and patient communication.

The role requires a high school diploma and at least two years in a similar setting, plus strong multi-tasking and independence. Prior call-center experience is preferred, and a penchant for precise documentation and coordination with clinicians is essential.