Client Care & EHR Support Specialist

Kids for the Future; Cleveland (OK); On-site; USD 52,349,000 - 56,482,000; Full time

Job summary

Kids for the Future is seeking a dependable receptionist/clerical staff member in Oklahoma, to ensure a welcoming client experience at our facility. You will handle daily front-desk duties, assist with appointments, and support medication pickup while maintaining accurate records in the EHR system.

The role requires a high school diploma and at least two years of prior receptionist experience, strong computer skills, and the ability to multitask in a team environment.

Qualifications

• Requires a High School Diploma or equivalent and at least two (2) years experience in a previous receptionist/clerical position.
• Must have data entry experience and knowledge of Windows and Microsoft Applications.
• Ability to multi-task, prioritize and work independently.

Responsibilities

• Provide a positive client and guest experience for each individual who enters our facility.
• Assist with medication pickup, scheduling appointments, collecting and processing insurance documents.
• Assist with facility opening and closing duties.
• Obtain DMH Member ID and DMH eligibility for individuals as applicable.
• Create and edit client charts or episodes in EHR as applicable.
• Document client communication in EHR, as appropriate.
• Assist clients with connection to clinician via iPad and provide a confidential setting for services.
• Assist with crisis walk-ins and call-ins, as appropriate.
• Process deductible and co-payments from individuals served.
• Maintain medication inventory and ensure compliance with medication protocol.
• Scan required documents into EHR.
• Forward medical records requests to Medical Records Office.

Skills

Excellent communication

Customer service

Proficient computer skills

Team-oriented

Multitasking

Attention to detail

Co-occurring disorders knowledge

Education

High School Diploma

Tools

Windows

Microsoft Office

Job description

Kids for the Future is seeking a dependable receptionist/clerical staff member in Oklahoma, to ensure a welcoming client experience at our facility. You will handle daily front-desk duties, assist with appointments, and support medication pickup while maintaining accurate records in the EHR system.

The role requires a high school diploma and at least two years of prior receptionist experience, strong computer skills, and the ability to multitask in a team environment.