Scheduling and Insurance Coordinator

beBright; Meridian (ID); On-site; USD 42,000 - 54,000; Full time

Job summary

Kelson Orthodontics in Meridian, ID is seeking a Scheduling/Insurance Coordinator to support our orthodontic office. The role handles patient interactions, appointment scheduling, insurance verification, and billing in a fast-paced environment.

We value clear communication, teamwork, and a friendly patient experience, with new grads welcome to apply for this engaging, growth-oriented position.

Qualifications

• Proven experience in a customer service or administrative role, preferably in a healthcare setting.
• Strong communication and interpersonal skills.
• Knowledge of dental terminology, procedures, and insurance processes is beneficial.
• Ability to multitask, stay organized, and work in a fast-paced environment.
• Strong outbound calling skills.

Responsibilities

• Greet and welcome patients in a friendly and professional manner.
• Answer phone calls, emails, and inquiries promptly, addressing patient concerns and questions.
• Schedule and confirm patient appointments efficiently, considering dentist availability and treatment requirements.
• Coordinate and manage the dental appointment calendar to optimize the daily schedule.
• Verify and update patient insurance information.
• Follow up on patient account and insurance delinquency.
• Collect and process payments for services rendered.
• Provide patients with information on treatment costs, insurance coverage, and payment options.
• Collaborate with dental staff to coordinate patient care and address any scheduling conflicts.
• Maintain a clean and organized reception area.
• Address patient concerns and complaints professionally and promptly.
• Collaborate with the dental team to find solutions to patient issues.

Skills

Customer service

Administrative skills

Communication skills

Interpersonal skills

Multitasking

Organizational skills

Outbound calling

Dental terminology knowledge

Job description

We are looking to hire a Scheduling/Insurance Coordinator who is excited about a fun and rewarding career in Orthodontics. This position would support our office in Meridian, ID. HOURS Tuesday - Thursday 7 am - 5pm every other Friday 7am- 1pm.

WHO WE ARE:

Welcome to Kelson Orthodontics! We take extreme pride in our attention to detail when it comes to creating our patients' perfect smiles. We put the same level of detail in the design of our building to constantly share the message and ethos of our orthodontist to SMILE MORE. We truly live by the motto SMILE MORE. We want everyone who enters our building to SMILE MORE because of their experience with Our KO Team, our orthodontist and the environment of kindness and fun we work to create every day.

Visit our website: https://kelsonorthodontics.com to learn more

WHO WE ARE LOOKING FOR:

• Proven experience in a customer service or administrative role, preferably in a healthcare setting.
• Strong communication and interpersonal skills.
• Knowledge of dental terminology, procedures, and insurance processes is beneficial.
• Ability to multitask, stay organized, and work in a fast-paced environment.
• Strong outbound calling skills.

RESPONSIBILITIES:

• Greet and welcome patients in a friendly and professional manner.
• Answer phone calls, emails, and inquiries promptly, addressing patient concerns and questions.
• Schedule and confirm patient appointments efficiently, considering dentist availability and treatment requirements.
• Coordinate and manage the dental appointment calendar to optimize the daily schedule.
• Verify and update patient insurance information.
• Follow up on patient account and insurance delinquency.
• Collect and process payments for services rendered.
• Provide patients with information on treatment costs, insurance coverage, and payment options.
• Collaborate with dental staff to coordinate patient care and address any scheduling conflicts.
• Maintain a clean and organized reception area.
• Address patient concerns and complaints professionally and promptly.
• Collaborate with the dental team to find solutions to patient issues.

We offer a fun and fast-paced work environment with flexible work hours, competitive salaries, and excellent benefits packages. New grads welcome!

Kelson Orthodontics participates in E-Verify

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic.