Scheduling Analyst II

Hard Rock Hotel & Casino Ottawa; Tampa (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Hard Rock Hotel & Casino Ottawa is seeking a Scheduling Analyst to optimize enterprise-wide labor deployment and property schedules in line with demand, service standards, and union considerations.

You will collaborate with Operations, HR and Finance to publish weekly and monthly staffing plans, maintain data accuracy in scheduling systems, and analyze performance metrics to drive continuous improvement across the property.

Qualifications

• 3+ years in workforce planning, scheduling, or related analytics.
• Strong knowledge of labor standards and scheduling optimization.
• Experience with scheduling systems and data management.

Responsibilities

• Develop, publish, and maintain weekly/monthly staff schedules aligned with demand and standards.
• Monitor staffing levels and adjust to changing volumes and needs.
• Collaborate with leaders to balance efficiency with service quality.

Skills

Labor scheduling

Forecasting

Cross-functional collaboration

Analytical thinking

Tools

Virtual Roster

Kronos

Amadeus

RMS

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

The Scheduling Analyst supports enterprise-wide workforce efficiency by developing data-driven staffing plans and property-specific schedules that align with business demand, service standards, and labor requirements. Working cross-functionally with Operations, HR, and Finance, the role ensures optimal labor deployment, compliance with policies and union agreements, and consistent service delivery across gaming and hospitality operations at a specific property

Reports to Regional Manager of Centralized Scheduling with a dotted line reporting structure to Property Finance and President.

RESPONSIBILITIES

Labor planning & scheduling

• Develop, publish, and maintain weekly and monthly staff schedules that align with demand forecasting, labor standards, and service goals

• Continuously monitor and adjust staffing levels in response to changing business volumes, guest demand, and operational requirements

• Coordinate with department leaders to balance workforce efficiency with service quality

System administration & Data management

• Serve as on-property subject matter expert for workforce management and scheduling systems (e.g. Virtual Roster & Workforce Dimensions)

• Manage scheduling data accuracy, troubleshoot system issues, and ensure integrity of employee time & records

Performance analysis & continuous improvement

• Generate and analyze reports related to staffing utilization, labor costs, and productivity to support operational decision-making

• Identify process improvements that increase scheduling accuracy, operational efficiency, and employee satisfaction

• Monitor and report on key workforce metrics such as occupancy, service level, absenteeism, and adherence

Cross functional collaboration

• Partner with other involved functions (e.g., operations, finance, HR) to align labor plans with operation goals and budget targets

• Communicate schedule updates and staffing insights clearly to leaders and team members

QUALIFICATIONS

KNOWLEDGE OF

• Deep understanding of workforce planning software; prior experience with Virtual Roster, Kronos, Amadeus, or RMS preferred

• Prior experience in workforce planning, scheduling, or operational analytics (3+ YOE preferred)

• Strong understanding of labor standards, scheduling optimization, and compliance frameworks

• Excellent organizational skills with keen attention to detail and accuracy

• Ability to communicate effectively and collaborate across functions

ABILITY TO

• Labor scheduling for designated functions / locations

• Communicate to Scheduling Manager & functional leaders on scheduling changes and gaps

• Develop & monitor labor scheduling KPIs & report out to stakeholders

• Ensure staffing and labor governance standards are upheld (e.g., overtime is within acceptable limits)

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.