Scheduling Access Rep

Children's Wisconsin; United States; Remote; USD 25,000 - 30,000; Part time

Job summary

Children’s Wisconsin seeks an access professional to welcome patient families to the CMG for appointment scheduling, serving as a liaison between families and clinics. The role reports to the CMG Contact Center Supervisor and collaborates with regional staff for optimal outcomes.

This role is part-time and fully remote after a required one-week on-site training period; candidates should be proficient with EPIC, MyChart and HIPAA compliance, delivering accurate registrations and exceptional

Qualifications

• High School graduate or GED/HSED required.
• Less than 1 year healthcare experience preferred.
• Related experience in a contact/call center setting preferred.
• Knowledge of medical terminology, medical billing, scheduling and office procedures preferred.
• Excellent interpersonal skills and ability to handle fast-paced environment.

Responsibilities

• Provides exceptional patient experience by assisting patients, families, providers and staff with access services and scheduling.
• Uses EPIC scheduling applications and queues to manage appointments, wait lists, registrations and communications.
• Registers patients and guardians with MyChart and secures necessary information.
• Maintains HIPAA compliance and proper release of information.
• Enters registration data accurately and completes required checklists.
• Maintains proficiency with EPIC and related applications.
• Adheres to Ethics policies and organizational rules.

Skills

Interpersonal skills

Concentration

Flexibility

Independent work

Time management

Education

High School graduate or GED/HSED

Tools

EPIC scheduling

MyChart access

Job description

At Children’s Wisconsin, we believe kids deserve the best.

Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well‑being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day

Job Summary

This role is an active member of the access team and works to welcome patient families to Children’s Medical Group for appointment scheduling following the scheduling modules and serves as liaison between patient families and the clinic. This position reports to the CMG Contact Center Supervisor and collaborates with the Regional Access Specialist and clinic leadership for optimal outcomes.

Essential Functions

• Provides exceptional patient experience by assisting patients, parents, providers and other staff, providing access services following scheduling modules and Patient Experience Promise.
• Utilizes EPIC scheduling applications and work queues to facilitate appointment scheduling, wait list management, reschedule list, cancelled appointments, registration work queues, patient communication/texting platform and In Basket Review.
• Support registration of patients and/or legal guardians with a MyChart account and access.
• Secures appropriate release of information authorization; maintains HIPPA compliance.
• Enter all registration information accurately and completely per Appointment Scheduling Module and Complete Registration Document. This includes obtaining demographics, proper consent, insurance cards/information, as applicable, etc. Ensures entire checklist is completed.
• Maintains proficiency with EPIC and other applications or competencies as required.
• Responsible for understanding and adhering to the Children’s Organizational Code of Ethics and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to Children’s business.

Education

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) Required

Experience

• less than 1 year related work experience in a healthcare setting Preferred
• Related work experience within a contact/call center setting Preferred

Knowledge, Skills and Abilities

• Knowledge of medical terminology, medical menu software, medical billing, patient scheduling and business office procedures preferred.
• Requires excellent interpersonal skills in order to assist patients, parents, and physicians and other staff.
• Requires good concentration skills in order to serve a variety of people in a fast paced environment and to handle incoming calls in an efficient and accurate manner.
• Required flexibility in order to prioritize efforts to meet needs of the patients, parents, physicians and other staff.
• Ability to work independently with limited in‑person oversight while meeting quality metrics and identified measures.
• Requires the ability to sit for extended period of time while performing duties.
• May be required to stand for extended periods of time and may be required to lift up to 25 pounds.
• Ability to assist and support other primary care locations as requested by leaders and/or the Children’s Medical Group float policy.

Required for All Jobs

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job.
• Employment is at‑will. This document does not create an employment contract, implied or otherwise.

The role is part‑time and fully remote following the completion of a required one‑week, on‑site training period.

Children’s Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.