Scheduling Access Rep

CHS Children's Hospital and Health System, Inc.; United States; Remote; USD 21,000 - 30,000; Part time

Job summary

Children's Wisconsin is seeking an access team member to welcome patient families to Children's Medical Group for appointment scheduling, following scheduling modules, and acting as a liaison between families and the clinic.

Reporting to the CMG Contact Center Supervisor, you will collaborate with the Regional Access Specialist and clinic leadership to achieve optimal scheduling outcomes, maintain HIPAA compliance, and ensure accurate patient registration and communications.

Qualifications

• High School graduate or GED or HSED.
• Less than 1 year related healthcare experience.
• Preferred experience in a call center or contact center.
• Knowledge of medical terminology and scheduling processes preferred.

Responsibilities

• Assist patients and families with appointment scheduling using EPIC.
• Manage waitlists, reschedules, and registrations.
• Ensure HIPAA compliance and accurate registration data.
• Collaborate with clinic leadership to optimize access and outcomes.
• Deliver exceptional patient experience per Patient Experience Promise.

Skills

Interpersonal skills

Communication

Attention to detail

Education

High School diploma or GED

Tools

EPIC scheduling

MyChart access

Job description

At Children's Wisconsin, we believe kids deserve the best. Children's Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country.

If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day,

Please follow this link for a closer look at what it's like to work at Children's Wisconsin: https://www.instagram.com/lifeatcw/

Job Summary:

This role is an active member of the access team and works to welcome patient families to Children's Medical Group for appointment scheduling following the scheduling modules and serves as liaison between patient families and the clinic. This position reports to the CMG Contact Center Supervisor and collaborates with the Regional Access Specialist and clinic leadership for optimal outcomes.

Essential Functions:

Provides exceptional patient experience by assisting patients, parents, providers and other staff, providing access services following scheduling modules and Patient Experience Promise. Utilizes EPIC scheduling applications and work queues to facilitate appointment scheduling, wait list management, reschedule list, cancelled appointments, registration work queues, patient communication/texting platform and In Basket Review. Support registration of patients and/or legal guardians with a MyChart account and access. Secures appropriate release of information authorization; maintains HIPPA compliance. Enters all registration information accurately and completely per Appointment Scheduling Module and Complete Registration Document. This includes obtaining demographics, proper consent, insurance cards/information, as applicable, etc. Ensures entire checklist is completed. Maintains proficiency with EPIC and other applications or competencies as required. Responsible for understanding and adhering to the Children's Organizational Code of Ethics and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to Children's business.

Education:

High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED)

Required Experience:

less than 1 year related work experience in a healthcare setting

Preferred Related work experience:

within a contact/call center setting

Preferred Knowledge, Skills and Abilities:

Knowledge of medical terminology, medical menu software, medical billing, patient scheduling and business office procedures preferred.

Requires excellent interpersonal skills in order to assist patients, parents, and physicians and other staff.

Requires good concentration skills in order to serve a variety of people in a fast paced environment and to handle incoming calls in an efficient and accurate manner.

Required flexibility in order to prioritize efforts to meet needs of the patients, parents, physicians and other staff. Ability to work independently with limited in-person oversight while meeting quality metrics and identified measures.

Requires the ability to sit for extended period of time while performing duties. May be required to stand for extended periods of time and may be required to lift up to 25 pounds.

Ability to assist and support other primary care locations as requested by leaders and/or the Children's Medical Group float policy.

Required for All Jobs:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job. Employment is at-will. This document does not create an employment contract, implied or otherwise. The role is part-time and fully remote following the completion of a required one-week, on-site training period. Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Dedicated solely to the health and well-being of children. We are the region's only independent healthcare system dedicated solely to the health and well-being of children. In Milwaukee and throughout the state, we provide kids and their families a wide range of care and support - everything from routine care for ear aches or sore throats to life saving advances and treatment options. Our academic partner, The Medical College of Wisconsin, brings many of the nation's most well-respected doctors to our team. Together we work to ensure that every child and family we serve receives nothing but the best. Learn more about our affiliation with the Medical College of Wisconsin and the power of academic medicine.