Scheduling Registration Representative

Children's Wisconsin; West Allis, Northern (WI, KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Children's Wisconsin is seeking an associate for a high-volume call center to schedule appointments and educate families on financial obligations. You will handle registrations, triage intake, and process insurance details with accuracy.

The role requires strong communication, data entry speed, and the ability to work in a fast-paced environment in Wisconsin.

Qualifications

• 1+ years of customer service experience.
• Experience in registration and/or scheduling preferred.
• Epic experience preferred.
• Call center experience preferred.

Responsibilities

• Schedules appointments via incoming telephone calls per Central Scheduling protocols.
• Facilitates intake process for triage.
• Provides pre-registration support for scheduled services.

Skills

Customer service

Communication

Data entry

Fast-paced environment

Education

High School Diploma/GED/HSED

Tools

Epic Systems

Job description

At Children's Wisconsin, we believe kids deserve the best. Children's Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country.

Job Summary

Schedules appointments from incoming phone calls in high volume call center format. Processes all necessary registration information and educate patient families of their financial obligations.

Essential Functions

• Schedules appointments via incoming telephone calls per Central Scheduling protocols and facilitate intake process for appropriate triage utilizing CHW technology.
• Provide pre-registration support for scheduled services per department guidelines.
• Discusses potential financial obligations with parent.
• Educates parent guardian or patient on managed care process and required authorization needed per CHW policies and managed care contractors.
• Updates insurance information for accuracy and verifies current/ future eligibility.
• Place outbound calls to patient families to schedule and register appointment via work lists found in work queues.

Education

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required.

Experience

• 1+ years Customer service experience required
• Experience in registration and/or scheduling preferred
• Epic experience preferred
• Call center experience preferred

Knowledge, Skills and Abilities

• Requires excellent communication and interpersonal skills in order to serve a variety of people in a fast paced call center environment
• Ability to make decisions based on established clinic protocols preferred.
• Excellent organization and prioritizing skills necessary to work in a fast paced multi-functioned department preferred.
• Proficient data entry skills with accuracy and speed

Required for All Jobs

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job.
• Employment is at-will. This document does not create an employment contract, implied or otherwise.

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Certifications/Licenses

Dedicated solely to the health and well-being of children We are the region's only independent healthcare system dedicated solely to the health and well-being of children. In Milwaukee and throughout the state, we provide kids and their families a wide range of care and support - everything from routine care for ear aches or sore throats to life saving advances and treatment options. Our academic partner, The Medical College of Wisconsin, brings many of the nation's most well-respected doctors to our team. Together we work to ensure that every child and family we serve receives nothing but the best. Learn more about our affiliation with the Medical College of Wisconsin and the power of academic medicine.