Scheduler/Skilled Coordinator

BrightStar Care of Sugar Land; Sugar Land (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Paid time off

Weekly Pay

Job summary

BrightStar Care of Sugar Land, TX is seeking a Client Care Coordinator to manage scheduling of our field staff and ensure a Higher Standard of Care for clients. The role emphasizes effective communication with clients, staff and the BrightStar team.

The ideal candidate has 2+ years in scheduling or staffing in home care, CNA/HHA experience is a plus, and proficiency with Microsoft Office. Evening and weekend on-call work is required.

Qualifications

• 2+ years of scheduling/staffing in home care or healthcare preferred.
• Experience with CNA/HHA is a plus.
• Proficiency in Microsoft Word, Excel and Outlook.
• Excellent verbal and written communication with a customer-service mindset.
• Knowledge of HIPAA and healthcare office regulations.

Responsibilities

• Schedule field staff for visits and coordinate care delivery.
• Assist clients and staff with issues and questions.
• Answer incoming calls and support intake of new clients.
• Check client benefits and track authorizations.
• Monitor daily time reports for payroll.
• Be on-call evenings and weekends for emergencies.

Skills

Scheduling & staffing

Customer service

HIPAA knowledge

Microsoft Office

On-call availability

Communication skills

Job description

Benefits

• 401(k)
• Competitive salary
• Paid time off

Are you an experienced scheduler, intake specialist or care coordinator that loves helping people and offers excellent customer service? BrightStar Care of Sugar Land, TX is looking for a dynamic individual to coordinate the scheduling of our field staff to deliver a Higher Standard of Care for our clients. The Client Care Coordinator is responsible field staff assignments; and effectively managing positive communications with field staff, care recipients, and all members of the BrightStar Team.

The ideal candidate must have the ability to triage priorities and communicate effectively to clients and staff frequently. Prior experience as an caregiver or CNA is a plus!

Benefits

• Competitive pay ranging from $18.00 - $20.00 per hour
• Weekly Pay w/ Direct Deposit
• Paid Time Off
• 401K plan

Skilled Coordinator Responsibilities

• Schedules field staff for skilled nursing visits
• Assists clients and field staff with issues
• Answers incoming calls
• Assists with the intake of new clients and informs potential clients of services
• Check client benefits and track authorizations
• Monitors and maintains daily time reports for payroll processing
• Shares \"on-call\" phone for evenings and weekends, managing problems, emergencies and staffing call outs.

Client Care Coordinator Requirements

• 2+ years of scheduling/staffing, and training experience within the home care or health care industry highly preferred.
• 2+ years CNA/HHA experience preferred.
• Proficiency with Microsoft office applications, including Word, Excel, and Outlook.
• Strong oratory and written communication skills.
• Ability to provide superior customer service, problem-solve, and tactfully handle difficult situations.
• Positive \"can do\" attitude.
• Must be willing to accept evening and/or weekend on-call work.
• Knowledge of HIPAA and healthcare office regulations

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state, or local protected class.