Scheduler - Remote

Purple Communications; Springfield (MA); Remote; USD 40,000 - 60,000; Full time

Job summary

Purple Communications is looking for a dedicated individual to schedule interpreters for Video Relay Service and remote interpreting. In this role, you will maintain interpreter databases, provide customer service, and ensure smooth operation in a supportive team environment focused on enhancing communication access for the deaf and hard of hearing communities. Candidates with workforce scheduling experience and strong organizational skills are encouraged to apply.

Benefits

Career advancement opportunities

Supportive work environment

Competitive salary and benefits

Qualifications

• Two years of experience in workforce scheduling.
• Proficient in Windows and Microsoft Office, particularly Excel.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Schedule interpreters for various assignments including VRS and VRI.
• Maintain a database of qualified interpreters.
• Provide superior customer service and support.

Skills

Attention to detail

Organizational skills

Customer service

Data entry

Tools

Microsoft Office

Excel

Job description

Employer Industry: Communication Services for the Deaf and Hard of Hearing

Why consider this job opportunity:
- Opportunity for career advancement and growth within a rapidly expanding organization
- Supportive and collaborative work environment
- Chance to make a positive impact on communication access for the deaf and hard of hearing communities
- Competitive salary and benefits package
- Work with a team dedicated to breaking down communication barriers

What to Expect (Job Responsibilities):
- Schedule interpreters for Video Relay Service (VRS), Video Remote Interpreting (VRI), and on-site community interpreting assignments to ensure appropriate coverage
- Maintain a database of qualified, trained interpreters available for various interpreting services
- Assist in acquiring and retaining customers for on-site community and video remote interpreting services
- Provide superior customer service and support to both internal and external customers
- Perform data entry and basic organizational support for management and center reports

What is Required (Qualifications):
- Minimum of two years of experience in workforce scheduling
- Proficient in the use of Windows and Microsoft Office, especially Excel
- Strong attention to detail and good organizational skills
- Basic data entry skills and expertise using databases
- Ability to thrive in a fast-paced environment with minimal supervision

How to Stand Out (Preferred Qualifications):
- Experience as a sign language interpreter or knowledge of RID/NAD interpreting standards
- Strong communication skills and ability to work effectively within a team
- Self-motivated with a quick learning ability

#CommunicationServices #CareerOpportunity #CustomerService #GrowthPotential #TeamPlayer

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