Scheduler / Phone Operator

Shelby American, Inc.; Golden (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at a leading orthopedic practice in Colorado, where you will play a crucial role in scheduling patient appointments and ensuring smooth operations. This full-time position offers a supportive environment focused on teamwork and patient care. As the first point of contact for patients, you'll have the opportunity to develop meaningful relationships while managing essential office functions. Enjoy a range of benefits, including medical insurance, generous PTO, and opportunities for professional development. If you're passionate about healthcare and thrive in a collaborative setting, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Generous PTO

Paid Holidays

Annual Holiday Bonus

Company-Paid Life Insurance

Long-Term Disability Insurance

Retirement Plan Eligibility

Continuing Education Stipend

Qualifications

• Excellent verbal and written communication skills are essential.
• Requires effective customer relation skills and data organization.

Responsibilities

• Schedule patient appointments and document calls in the electronic system.
• Assist patients in determining the best path for their medical needs.

Skills

Verbal Communication

Written Communication

Customer Relation Skills

Data Organization

Problem Solving

Job description

Welcome to Cornerstone Orthopedics and Sports Medicine, a division of Orthopedic Centers of Colorado! Come work at our ever-growing practice with some of the best orthopedic physicians in Colorado. We are team-focused and proud of how we work with our patients as well as our community partners. Scheduling and Referral Specialists are an integral part of our work! Join a team that is focused and hardworking to make those relationships a success!

SCHEDULER POSITION OVERVIEW: Schedules patient appointments for visits, diagnostic tests, referrals and/or consults, and any surgical procedures. Documents patient calls via electronic medical record phone notes. Financial responsibilities may include but are not limited to the following: verifying guarantor information and collection of any monies due at the time of service. Works closely with patients, providers, and hospital facilities. Get to know our healthcare providers and develop relationships to better your knowledge of the care process. Be a part of a team that is essential to the office functions, that first point of contact for patients that are in need!

SCHEDULER ESSENTIAL FUNCTIONS:

• Triage patient for their medical needs and schedule according to physician protocols provided to you.
• Help patient determine best path into practice and timing of the visit.
• Enter patient information into system to build patient chart or add to existing.
• Assist in problem-solving with your team members, colleagues, and providers.
• Be energized and a part of the team all while maintaining individual workflow.
• Demonstrate and apply knowledge of medical terminology, high proficiency of general medical office procedures including HIPAA regulations. Training provided.
• Communicate any insurance changes or trends among team or any other information you gather while scheduling patients.
• Maintain a level of productivity suitable for the department.
• Clearly document all communications and contacts with providers and personnel in standardized documentation requirements, including proper format.
• Other duties as assigned. Position is full-time M-F, 8am to 5pm. Benefits eligible. Remote work NOT available at this time.

SALARY & BENEFITS:

Up to $21 Per hour

• Medical, Dental and Vision Insurance
• Generous PTO package and paid holidays
• Annual holiday bonus and evaluation
• Company-paid life insurance and long-term disability insurance
• Ability to purchase accident insurance, short and long-term disability insurance.
• Opportunities for internal training and development
• Annual stipend for continuing education in certain positions
• Retirement Plan eligibility after one year of service with eligibility in company profit sharing

SCHEDULER REQUIRED QUALIFICATIONS AND SKILLS:

• Must have excellent verbal and written communication skills.
• Requires effective customer relation skills, ability to organize and interpret data.
• Requires good judgment, tact, diplomacy, and ability to problem solve.

SCHEDULER WORKING CONDITIONS:

• Typical business office environment
• Possibility of local travel
• Frequent standing, walking, and sitting
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, and ability to adjust focus
• Hours of business are Monday – Friday from 8:00 a.m. to 5:00 p.m.