Scheduler and Front Desk Coordinator

Poppy Bank; Phoenix (AZ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance – portion paid by em

Education Reimbursement

Opportunities for Advancement

Job summary

Heart One Associates, LLC in Phoenix, AZ is seeking a full-time Scheduler to coordinate patient appointments and diagnostic tests within a cardiology practice. The role supports front office coverage, checks in/out patients, verifies demographics and insurance, handles calls, and delivers excellent customer service while maintaining HIPAA compliance.

Candidates should have a high school diploma, 2+ years of medical office experience, EMR experience (eClinicalWorks preferred), and strong

Qualifications

• High School Diploma or GED required.
• Minimum 2 years medical practice experience preferred.
• Cardiology experience preferred.
• Working knowledge with EMR (eClinicalWorks preferred).
• Excellent verbal and written communication skills.
• Excellent organizational skills.
• Knowledge of HIPAA rules and regulations.
• Proficiency in Microsoft Office.

Responsibilities

• Schedule patient appointments and diagnostic tests according to provider availability and clinic guidelines.
• Verify patient demographics and insurance information prior to scheduling.
• Check in/out patients, collect co-pays, and ensure accurate billing details.
• Inbound and outbound calls, appointment requests, cancellations, and rescheduling.
• Provide excellent customer service while addressing patient questions and concerns.
• Maintain a high level of accuracy in appointment scheduling and documentation.
• Travel to various Practice locations as needed for coverage.

Skills

Excellent communication

Organizational skills

HIPAA knowledge

Education

High School Diploma or GED

2+ years medical practice experience

Cardiology experience preferred

Tools

EMR (eClinicalWorks)

Microsoft Office

Job description

• Location 9520 West Palm Lane,Suite 150-A,Phoenix, AZ, 85037,United States
• Job Category Scheduling
• Employee Type Full Time-Non-Exempt

Description

Essential Duties and Responsibilities

• Be positive, helpful, friendly, supportive, sincere, and genuine to all patients, physicians, and staff.
• Be attentive and responsive to doctors’ and/or practice administrator/team leader requests in a timely manner.
• Be punctual and regular in attendance.
• Follow all office policies and procedures.
• Make decisions that reflect the best interests of Heart One Associates and providing quality patient care.
• Maintain patient confidentiality as governed by the Health Information Portability and Accountability Act (HIPAA).
• Maintain thorough and accurate documentation in charts for all correspondence involving patient care.
• Reschedule physician schedules as requested by team leader/supervisor/or practice manager.
• Review schedules daily for corrections or gaps and ensure changes are made.
• Check and address emails throughout the day.
• Check EMR messages regularly throughout the day. Messages should be accurate and thorough for physicians to review and assess.
• Communicate effectively with providers, APPs, and other clinical staff.
• Assigned tasks should be worked on daily.
• Inform team leader of office supplies needed.

Scheduling Duties (primary assignment via phone)

• Schedule patient appointments, consultations, and follow-up visits according to provider availability and clinic guidelines.
• Coordinate diagnostic testing and procedures as ordered by physicians.
• Verify patient demographic and insurance information prior to scheduling appointments.
• Obtain personal medical and insurance coverage information.
• Provide patients with preparation instructions for upcoming appointments, tests, or procedures.
• Oversee provider clinic and adjust schedules to accommodate urgent or same-day appointments.
• Inbound & Outbound calls, appointment requests, cancellations, and rescheduling.
• Confirm upcoming appointments and communicate reminders to patients.
• Provide excellent customer service while addressing patient questions and concerns.
• Maintain a high level of accuracy in appointment scheduling.
• Keep workstation clean.

Front Office Coverage Duties (weekly, dates to be determined)

• Greet and check in patients in a professional and courteous manner.
• Monitor the flow of patients and waiting times, informing patients of delays or emergencies that may keep them waiting.
• Check in and obtain personal medical and financial information, informing back office of patient arrivals and visit needs.
• Collect co-pays at check-in, processing credit card payments and processing batch detail and settlement daily.
• Check out patients, maintaining a high level of accuracy in appointment scheduling.
• Support administrative tasks as assigned by lead/supervisor or the practice manager.
• Keep workstations and waiting room organized and clean, i.e., magazines, chairs, counters, desktops.
• Travel to various Practice locations as needed for coverage.
• Other duties as assigned.

Requirements

Work Schedule: Primary assignment is scheduling, with weekly front office coverage. Front office coverage dates to be determined by management and subject to change based on the needs of the practice.

Dress Code: Black Scrubs & Closed toe shoes

Education and Experience:

• High School Diploma or G.E.D
• Minimum 2- years medical practice experience preferred
• Cardiology experience preferred
• Working knowledge with EMR (eClinicalWorks preferred)
• Excellent verbal and written communication skills.
• Excellent organizational skills
• Knowledge of HIPAA rules & regulations.
• Knowledge of diagnostic testing and procedures, preferred.
• Knowledge of basic mathematics.
• Proficiency in Microsoft Office, Word, Internet.

Summary

The Scheduler is responsible for coordinating and scheduling patient appointments and diagnostic tests within a cardiology practice. In addition to scheduling, this position provides weekly front office coverage, delivering excellent customer service at check-in and check-out and supporting efficient clinic operations.

• Medical Insurance – portion paid by employer
• Education Reimbursement
• Opportunities for Advancement

Heart One Associate, LLC, is an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law.