Scheduler - Outpatient Cardiology

Piedmont Healthcare Inc.; Fayetteville (GA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive benefits

Wellness programs

Opportunities for advancement

Job summary

Piedmont Heart Institute Physicians is seeking a friendly Front Office Associate to join its patient access team. You will greet patients, answer the main line, and schedule appointments with a focus on exceptional service.

Ideal candidates have a HS diploma or GED, at least one year in customer service or scheduling, and familiarity with medical office workflows; NextGen experience is a plus. We offer collaborative growth and supportive leadership.

Qualifications

• H.S. Diploma or GED required.
• 1 year of experience as a customer service representative, scheduler, or closely related position is required
• Telephone, scheduling and physician practice experience preferred
• NextGen experience preferred

Responsibilities

• Greets patients and answers the main telephone line, creating a positive first impression.
• Schedules clinic appointments and ancillary procedures.
• Triages calls to the appropriate PHI staff and provides coverage for other Front Office positions as needed.

Skills

Customer service

Telephone etiquette

Scheduling

Education

H.S. Diploma or GED

Tools

NextGen

Job description

Overview

When you join Piedmont, you’re not just changing your work environment. We open doors to real change in the lives we touch — especially yours. We’re committed to bringing award-winning care to communities across Georgia and celebrating the strength our diversity creates. Together, we’re doing big things. One employee, one team, and one community at a time.

Piedmont is a place where your work truly matters—and where you’re supported to do your best every day. We offer a collaborative culture, innovative resources, and leadership that is genuinely invested in your growth. With competitive benefits, wellness programs, and opportunities for advancement, you’ll have what you need to thrive now and build a strong future.

Responsibilities

Supports patient access by serving as a greeter, operator or general scheduler. Serves as a greeter in the practice and/or answers the main telephone line for the practice location. Effectively greets customers and/or answers the telephone providing a positive first impression of PHI. Addresses callers' questions immediately, as appropriate. Triages calls to the appropriate PHI person. Schedules clinic appointments and ancillary procedures. May serve a scheduling role in check-out or the Call Center. Provides coverage for other Front Office positions as requested by the supervisor or manager. Demonstrates outstanding customer service.

Qualifications

Education

• H.S. Diploma or General Education Degree (GED) Required

Work Experience

• 1 year of experience as a customer service representative, scheduler, or closely related position is , preferably in the healthcare industry Required


• Telephone, scheduling and physician practice experience Preferred


• NextGen experience Preferred

Licenses and Certifications

• None Required

Business Unit : Company Name

Piedmont Heart Institute Physicians