Interventional Cardiology Scheduler – Patient Access & Scheduling

Piedmont Healthcare Inc.; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Piedmont Healthcare Inc. is looking for a Front Office Scheduler to support patient access at our Atlanta-area practice. You will greet patients, answer calls, triage inquiries, and schedule appointments and procedures to ensure smooth daily operations.

The ideal candidate has strong customer service and scheduling skills, with preferred experience in a physician practice and familiarity with NextGen software. This on-site role offers growth within a collaborative healthcare environment.

Qualifications

• 1 year of experience as a customer service representative, scheduler, or closely related position is required.
• Telephone, scheduling and physician practice experience preferred.
• NextGen experience preferred.

Responsibilities

• Supports patient access by serving as a greeter, operator or general scheduler.
• Serves as a greeter in the practice and/or answers the main telephone line for the practice location.
• Effectively greets customers and/or answers the telephone providing a positive first impression of PHI.
• Addresses callers' questions immediately, as appropriate.
• Triages calls to the appropriate PHI person.
• Schedules clinic appointments and ancillary procedures.
• May serve a scheduling role in check-out or the Call Center.
• Provides coverage for other Front Office positions as requested by the supervisor or manager.
• Demonstrates outstanding customer service.

Skills

Customer service

Scheduling

Telephone skills

Communication

Education

H.S. Diploma or GED

Tools

NextGen

Job description

Piedmont Healthcare Inc. is looking for a Front Office Scheduler to support patient access at our Atlanta-area practice. You will greet patients, answer calls, triage inquiries, and schedule appointments and procedures to ensure smooth daily operations.

The ideal candidate has strong customer service and scheduling skills, with preferred experience in a physician practice and familiarity with NextGen software. This on-site role offers growth within a collaborative healthcare environment.