Patient Experience Rep, PRN

Piedmont; Atlanta (GA); On-site; USD 32,000 - 48,000; Full time

Job summary

Piedmont Atlanta Hospital is seeking a patient services representative to act as a liaison between patients, families and staff. You will communicate concerns, questions, and needs, guiding them to appropriate resources and ensuring a compassionate patient experience.

Required: HS diploma or GED; 1 year of customer service experience, preferably in healthcare. Associate’s degree preferred. Shifts vary; Monday–Friday; days range from early morning to evening. On-site position.

Qualifications

• Education: HS diploma or GED required
• 1 year of experience in customer service, preferably healthcare
• Associate’s degree preferred for advancement or broader roles

Responsibilities

• Acts as liaison between patients, family, and staff to relay concerns, questions, and information.
• Provides information, assistance, and referrals; supports complaint resolution and smooth patient flow.

Skills

Customer service

Communication skills

Healthcare experience

Education

High School Diploma or GED

Associate’s Degree preferred

Job description

Overview

When you join Piedmont, you're not just changing your work environment. We open doors to real change in the lives we touch - especially yours. We're committed to bringing award-winning care to communities across Georgia and celebrating the strength our diversity creates. Together, we're doing big things. One employee, one team, and one community at a time.

Overview

When you join Piedmont, you're not just changing your work environment. We open doors to real change in the lives we touch - especially yours. We're committed to bringing award-winning care to communities across Georgia and celebrating the strength our diversity creates. Together, we're doing big things. One employee, one team, and one community at a time.

Piedmont is a place where your work truly matters-and where you're supported to do your best every day. We offer a collaborative culture, innovative resources, and leadership that is genuinely invested in your growth. With competitive benefits, wellness programs, and opportunities for advancement, you'll have what you need to thrive now and build a strong future.

Required Hours: Monday through Friday. The position requires availability between 6:30 a.m. and 7:30 p.m., as shifts may vary within that timeframe. Weekend hours may occasionally be available.

Typical Shift Start Times Are

• 6:30 a.m.
• 7:30 a.m.
• 8:30 a.m.
• 9:30 a.m.
• 11:00 a.m.

All shifts are generally 8 hours, though scheduled hours may vary based on business needs.

Responsibilities

Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patient's problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources.

Qualifications

Education

• H.S. Diploma or General Education Degree (GED) Required
• Associate's Degree with an emphasis in Social and Behavioral Science or Public Relations related field Preferred

Work Experience

• 1 year of experience in customer service, preferably in a healthcare environment Required
• Experience working with complex customer service situations Preferred

Licenses and Certifications

• None Required

Business Unit : Company Name:

Piedmont Atlanta Hospital