Scheduler-Intermediate

uthscsa.edu; San Antonio, Northern (TX, KY); Hybrid; USD 32,000 - 46,000; Full time

Job summary

UT Health San Antonio is seeking aScheduling and registration support specialist to provide all elements of scheduling, registration and patient message management for a clinic. The role includes telephonic support, appointment scheduling, patient communications and coordination of interpreter services.

The position requires handling patient registration/insurance information, prioritizing urgent requests and providing backup coverage to front desk.

Qualifications

• Demonstrates ability to support UT Health mission and patient promise.
• Demonstrates analytical thinking to coordinate work within schedule constraints.
• Demonstrates creativity and alternative thinking to support UT Health Way.
• Proficient computer skills using Microsoft Office and database programs.
• Excellent verbal, written and interpersonal communication skills.
• Ability to prioritize messages based on urgency.

Responsibilities

• Provides telephonic support to the clinic; schedules appointments, documents patient messages, maintains physician schedule/template , enters referrals, informs patients of financial obligations such as copay/balances, and coordinates interpreter services.
• Verifies and/or creates all elements of registration and insurance information for established or new patients at each point of patient contact, updating when necessary.
• Streamlines the message management process by documenting requests in the system; gathers all information appropriately and prioritizes messages based on urgency.
• Assists patients with any questions or concerns; attempts to resolve all patient issues or concerns prior to them becoming patient complaints; if unable to fully respond to patient, contacts someone to assist patients.
• Provides backup support/coverage to front desk; may be assigned to log into call center (ACD) when specific clinics are short staffed.
• Performs all other duties as assigned.

Skills

Three years related experience

Microsoft Office

Excellent communication skills

Tools

Database programs

Job description

Under general supervision, responsible for providing all elements of scheduling and registration support to a clinic.

Responsibilities

• Provides telephonic support to the clinic; schedules appointments, documents patient messages, maintains physician schedule/template , enters referrals, informs patients of financial obligations such as copay/balances, and coordinates interpreter services.
• Verifies and/or creates all elements of registration and insurance information for established or new patients at each point of patient contact, updating when necessary.
• Streamlines the message management process by documenting requests in the system; gathers all information appropriately and prioritizes messages based on urgency.
• Assists patients with any questions or concerns; attempts to resolve all patient issues or concerns prior to them becoming patient complaints; if unable to fully respond to patient, contacts someone to assist patients.
• Provides backup support/coverage to front desk; may be assigned to log into call center (ACD) when specific clinics are short staffed.
• Performs all other duties as assigned.

Qualifications

• Demonstrates the ability to support the mission, vision and patient promise throughout all interactions the UT Health Way.
• Demonstrates analytical thinking – this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner.
• Demonstrates creativity and alternative thinking; able to develop new ideas supportive of the UT Health Way.
• Proficient computer skills using Microsoft Office and database programs.
• Excellent verbal, written and interpersonal communication skills.
• Ability to prioritize messages based on urgency.

Required Skills

• Three (3) years of related experience is required. Clinical experience is preferred.

This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.

Job Info

• Job Identification 7744
• Job Category Clinical Programs & Services
• Posting Date 08/20/2026, 02:17 PM
• Locations 0001 7703 Floyd Curl Drive, San Antonio, TX, 78229, US (On-site)
• Apply Before 09/19/2026, 02:17 PM
• Job Schedule Full time
• Organization O9926 - HOPD Infusion Brain Health, O9000 - MSRH - HOPD Operations, O1000 - MSRH - Administration, UT Health Science Center, UT Health Science Center
• Department O9926 - HOPD Infusion Brain Health