Scheduler II

Saint Luke's; Kansas City (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical health plans

Tuition reimbursement

Paid time off

Retirement contributions

Employee Assistance Program

Job summary

Saint Luke’s Liver Clinic in Kansas City invites a Scheduler to join our team. You will provide customer service to patients, families, physicians, and internal departments, coordinating appointments across modalities within scope.

Ideal candidates have 1–2 years of medical scheduling experience, a friendly, team-oriented approach, and the ability to work onsite Monday through Friday. No evenings or weekends required; full-time commitment with competitive benefits.

Qualifications

• 1 year of medical scheduling experience.
• Strong customer service skills and communication abilities.
• Comfort handling scheduling across multiple modalities and locations.

Responsibilities

• Schedule office visits, tests, procedures, and services with minimal supervision.
• Provide information and referrals to patients and families.
• Address and resolve scheduling issues and patient concerns.
• Provide patient instructions and education for tests and procedures.
• Assist in onboarding and training of new staff when needed.

Skills

Customer service

Scheduling

Medical terminology

Communication

Teamwork

Tools

EMR systems

Job description

Saint Luke's Hospital | 4401 Wornall Rd | Kansas City | MO

Full time

Job Description

Saint Luke’s Liver Clinic in Kansas City is seeking a Scheduler to join our team. You will have the opportunity to provide customer service to patients, families, physicians, physician offices, the community, and internal departments throughout SLHS for a minimum of two modalities within scope of position.

• Monday - Friday 7:30am-4:00pm
• No Nights, No Weekends
• This is an onsite position at our Plaza location
• Previous medical scheduling experience
• Min of 1-2 years experience in the medical field

The Opportunity:

• Scheduling office visits, tests, procedures, treatments and services with limited supervision.
• Determining financial accountability providing information and referrals proactively.
• Problem solving concerns and issues.
• Providing patient instructions and education regarding preparations for tests and procedures.
• Regularly assists in co-worker training. Consistently works on special projects.
• Consistently and accurately completes patient scheduling with limited supervision.
• Achieves quality score for career ladder level II as determined by Patient Access Leadership.
• Ability to perform scheduling in at least 2 locations within scope of the position.
• Consistently demonstrates the ability to problem solve customer concerns.
• Consistently scores 95% on customer reviews.
• May be part of helping develop the need for changes in department processes.
• Productivity goals exceeded by up to 20% where applicable.
• Helping in other areas of the front office as needed.

We are looking for someone that is excited about working with people and has a positive attitude. The ideal candidate has strong customer service skills, willingness to work, is adaptable and eager to learn. This position will require you to work autonomously as well as with a team.

Why Saint Luke’s?

We believe in creating a collaborative environment, while looking for innovative ways to improve. We offer competitive salaries and benefits packages to all eligible employees:

• Medical health plans
• Tuition reimbursement
• Paid time off
• Retirement contributions
• Employee Assistance Program

Job Requirements

Applicable Experience:

1 year

Job Details

Full Time

Day (United States of America)

Saint Luke’s Health System includes 18 hospitals and campuses across the Kansas City region, home care and hospice, behavioral health care, dozens of physician practices, a life care senior living community, and more. Find out more about what Saint Luke’s offers:

http://www.saintlukeskc.org/about-saint-lukes