SCHEDULER I - BEEBE GASTROENTEROLOGY LEWES

Beebe Healthcare; Lewes (DE); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Sign-on bonus

Referral bonuses

Tuition assistance

Paid time off

Long term sick accrual

Employer contribution plan

Disability insurance

Drug prescription coverage (limited)

529 plan

Life Insurance

Beebe Perks via Work Advantage

Employee Assistance Program

Pet Insurance

Job summary

Beebe Healthcare is seeking an Office Scheduler to support patient access in a Beebe facility. You will schedule appointments, collect demographics and insurance details, and answer questions to help patients.

Responsibilities include answering phones within 30 seconds, verifying insurance, guiding patients through scheduling guidelines, triaging calls to clinical staff, and attending department meetings as needed.

Qualifications

• Two years hospital or physician office scheduling experience preferred.
• Knowledge of medical terminology.

Responsibilities

• Answer all phone calls within 30 seconds.
• Obtain demographics and insurance information and enter into the EMR.
• Follow scheduling guidelines and obtain reason for visit.
• Use scheduling matrix to place patients in appropriate time frames.
• Verify insurance and remind patients of appointments.
• Triage calls and forward to clinical staff with relevant details.

Skills

Clear communication

Basic computer programs

Confidentiality

Crisis management

Customer service

Education

High school diploma or equivalent

Job description

Why Beebe?

Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjoy a fulfilling career as you support the health of our patients and a team focused on excellence.

Benefits

In addition to competitive compensation and wellness benefits (medical, dental, vision and prescription) Beebe Healthcare also offers:

• Sign-on and Referral Bonuses for select positions
• Tuition Assistance up to $5,000
• Paid Time Off
• Long Term Sick accrual
• Employer Contribution Plan
• Free Short and Long-Term Disability for Full Time employees
• Zero copay for drugs on prescription plan for certain conditions
• College Bound 529 Savings Plan
• Life Insurance
• Beebe Perks via Work Advantage
• Employee Assistance Program
• Pet Insurance

Overview

Responsible for scheduling office appointment's, collecting patient information including insurance/demographics and answering questions to the best of your ability.

Responsibilities

Able to answer all phone calls within 30 seconds.

Obtain demographics and insurance information/verification and enter into the electronic medical record accurately.

Demonstrates proficiency with scheduling guidelines and departmental protocols. Obtain accurate reason for visit information.

Use scheduling matrix when applicable to assure patients are scheduled in appropriate time frame.

Advise patients of scheduled appointment and arrival times. Provide directions if necessary.

Triage calls and forward accurate information to clinical staff or provider. Such as but not limited to: reason for call, problems patient may be experiencing, medication patient may be

taking, date of future appointment.

Responsibleto attend department meetings, open and read emails daily, bring to the practice manager any scheduling issues and patient concerns.

Ability to multi- task, change priorities, adjust to change and handle stress.

Must consistentlycommunicate with patients in a professional manner.

Qualifications

Two years hospital or physician office setting with scheduling experience preferred,knowledge of medical terminology.

High school graduate or equivalent.

Competencies Skills

Essential:

• * Clear Communication Skills Both Written And Verbal
• * Knowledge Of Basic Computer Programs
• * Able To Keep Confidential Information Regarding Patients, Team Members
• * Able To Withstand Crisis Situations
• * Has Skills To Provides Customer Service To Patients, Team Members And Visitors

Education

Essential:

• * High school graduate or equivalent

Entry

USD $17.00/Hr.

Max

USD $26.35/Hr.