Centralized Digital Order Processor (Monday to Friday 10:00am until 6:30pm)

Glidewell Dental; Memphis (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

Glidewell Dental in Memphis, TN is seeking an order processing specialist to manage digital dental restoration orders from receipt through CAM outputs. You will verify digital prescriptions, confirm implant materials, and ensure designs are suitable for milling.

The role involves logging cases, assisting internal customers with design questions, converting scans, repairing CAD files, and adhering to SOPs. Prior phone-based support and dental industry experience are a plus.

Qualifications

• High school diploma or equivalent.
• Forman education in the field of Information Technology or Dental Technology preferred.
• Minimum one (1) year of experience in phone-based customer support a plus.
• Minimum one (1) year of experience in dental industry a plus.

Responsibilities

• Processes digital orders once electronic files are received via designated systems.
• Verifies digital prescription product and information such as implant material, system, and size.
• Reviews dental restoration designs for possible milling issues; determines if digital design is suitable for milling.
• Generates computer-aided manufacturing (CAM) outputs for digital dental restoration cases.
• Logs dental restoration cases into order tracking system and other applicable systems.
• Assists internal customers with design issues or questions.
• Reviews modeless scans for digital case systems via designated systems.
• Converts dental scans from one format to another as necessary.
• Repairs CAD files that cannot be imported due to improper scans or return errors.
• Maintains knowledge of Standard Operating Procedures (SOPs); adheres to SOPs while executing duties.
• Notifies Supervisor/Manager regarding any issues with incoming/outbound cases; asks questions as necessary to complete duties.
• Understands production requirements and quality standards of position.
• Locates and corrects errors related to orders; asks for assistance when needed.
• Performs other related duties and projects as business needs require at direction of management.

Job description

• Processes digital orders once electronic files are received via designated systems.
• Verifies digital prescription product and information such as implant material, system, and size.
• Reviews dental restoration designs for possible milling issues; determines if digital design is suitable for milling.
• Generates computer-aided manufacturing (CAM) outputs for digital dental restoration cases.
• Logs dental restoration cases into order tracking system and other applicable systems.
• Assists internal customers with design issues or questions.
• Reviews modeless scans for digital case systems via designated systems.
• Converts dental scans from one format to another as necessary.
• Repairs CAD files that cannot be imported due to improper scans or return errors.
• Maintains knowledge of Standard Operating Procedures (SOPs); adheres to SOPs while executing duties.
• Notifies Supervisor/Manager regarding any issues with incoming/outbound cases; asks questions as necessary to complete duties.
• Understands production requirements and quality standards of position.
• Locates and corrects errors related to orders; asks for assistance when needed.
• Performs other related duties and projects as business needs require at direction of management.

Education and Experience

• High school diploma or equivalent.
• Forman education in the field of Information Technology or Dental Technology preferred.
• Minimum one (1) year of experience in phone-based customer support a plus.
• Minimum one (1) year of experience in dental industry a plus.

Special Requirements/Certification

• Basic CDOP Training.