Scheduler & Billing Specialist

Premiere-Property-Services; Grand Rapids (MI); On-site; USD 28,000 - 36,000; Full time

Job summary

Premiere Property Services in Grand Rapids, MI is seeking a Scheduler & Billing Specialist to coordinate field operations and manage billing tasks in Salesforce and QuickBooks. This full-time role emphasizes organization, attention to detail, and clear communication with customers and technicians.

The position involves scheduling appointments, verifying charges, and generating invoices while maintaining accurate records and providing excellent customer service.

Qualifications

• This role requires proven experience in scheduling, billing, or administrative work within property services or trades.
• Proficiency with Salesforce and QuickBooks (or similar CRM and accounting platforms).
• Excellent organizational, multitasking, and communication skills with attention to detail.

Responsibilities

• Schedule and coordinate daily appointments and technician jobs.
• Answer phones and emails related to scheduling inquiries and service requests.
• Input and manage customer and job data in Salesforce.
• Confirm appointments and follow up on schedule changes.
• Communicate scheduling updates with internal teams and customers.
• Maintain accurate records of schedules, job status, and appointments.
• Generate invoices in Salesforce and transfer data to QuickBooks.
• Monitor outstanding billing tasks and resolve discrepancies with customers.

Skills

Scheduling

Billing

Organizational skills

Communication

Customer service

Tools

Salesforce

QuickBooks

Job description

Job Title: Scheduler & Billing Specialist Company: Premiere Property Services Location: Grand Rapids, MI Job Type: Full-Time

About Us: Premiere Property Services is a leading property service and renovation company dedicated to delivering high-quality products and services to our customers. With a strong commitment to excellence and innovation, we are seeking a highly organized, detail-oriented, and proactive individual to join our team as a Scheduler & Billing Specialist. This dual-role position is critical to ensuring both the efficient coordination of field operations and the accuracy of billing processes.

Key Responsibilities:

Scheduling & Coordination:

Coordinate daily appointments and job schedules for technicians.

Answer phones and emails related to scheduling inquiries and service requests.

Input and manage customer and job data in Salesforce.

Confirm appointments with customers and follow up on schedule changes.

Communicate scheduling updates and conflicts with internal teams and customers in a timely and professional manner.

Maintain accurate and up-to-date records of all schedules, job status, and appointments.

Collaborate with other departments to align technician availability with job priorities.

Provide outstanding customer service with a focus on responsiveness and professionalism.

Billing & Invoicing:

Review completed work orders to ensure all necessary job details and charges are recorded accurately.

Verify that technicians have completed jobs and charged appropriately based on services rendered.

Generate invoices in Salesforce and ensure accurate data transfer to QuickBooks.

Monitor and follow up on outstanding billing tasks to ensure timely invoicing.

Assist in resolving billing discrepancies or customer inquiries related to invoices.

Collaborate with technicians and management to improve billing accuracy and consistency.

Qualifications:

Proven experience in scheduling, billing, or administrative roles (property services or trades industry preferred).

Proficiency with Salesforce and QuickBooks (or similar CRM and accounting platforms).

Strong organizational and multitasking skills.

Excellent written and verbal communication skills.

High attention to detail and a commitment to accuracy.

Strong problem-solving skills and the ability to adapt to shifting priorities.

Customer service mindset with a team-oriented approach.

Salary Range: $20.00 to $26.00 Hourly