Scheduler/Biller

Temple University; Philadelphia (Philadelphia County); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Full medical, dental, vision coverage

Paid time off

11 Paid Holidays

Tuition remission - eligible employees

Generous retirement plan

Job summary

Temple University's Kornberg School of Dentistry is seeking a Scheduler/Biller to manage front desk duties, patient scheduling, and billing for the Tamaqua clinic. Responsibilities include greeting patients, verifying insurance, posting payments, and processing claims, with travel between Philadelphia and Tamaqua as needed.

The role requires at least 3 years of patient-facing experience in dental/medical settings and strong customer service, communication, and organizational skills.

Qualifications

• At least 3 years of patient interaction in dental/medical settings.
• Experience with dental billing, insurance verification, and claims processing preferred.
• Ability to travel between Philadelphia and Tamaqua locations as needed.

Responsibilities

• Schedule patient appointments.
• Perform front desk activities for the clinic: greeting patients and visitors; check-in patients and announce arrival; check-out at end of appointment.
• Answer calls and assist callers with questions; take messages and relay information promptly.
• Confirm patient appointments and prepare charts for new patients; maintain and update existing charts.
• Verify insurance work with patients and students to settle issues; post payments and reconcile EOBs.
• Prepare pre-authorizations and submit claims; handle denials and resubmissions as required.
• Prepare reports and forms related to daily cashier functions and forward to the Business Manager.
• Cross-train to fill in other administrative duties within the Dental School.

Skills

Travel between locations

Communication skills

Organization skills

Customer service

Teamwork

Multitasking

Interpersonal skills

Job description

Temple University's Kornberg School of Dentistry is searching for a Scheduler/Biller!

As the second-oldest dental school in the U.S., the Maurice H. Kornberg School of Dentistry upholds a legacy of innovation in dental education, research efforts, community service and pioneering healthcare services. Founded in 1863, Kornberg remains a pillar in the dental community. We have more than 7,000 alumni currently redefining the field of oral health around the world. In 2023, the school proudly celebrated its 160th Anniversary.

Kornberg supports health and wellness through a range of diverse educational programs and comprehensive patient services.
We train the experts who lead the field.

Our renowned faculty and staff provide students with a wealth of opportunities and resources, including smart classrooms, digital dentistry labs, clinics and a preclinical lab that emphasizes collaboration. Students pursue postbaccalaureate, predoctoral, continuing education and advanced education in general dentistry programs.

Become a part of the Temple family and you will have access to the following:

• Full medical, dental, vision coverage
• Paid time off
• 11 Paid Holidays
• Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE
• A generous retirement plan and so much more!

SALARY RANGE: $24.45 per hour (increase to $26.44 after completion of 90-day probationary period)

Position Summary:

The Scheduler/Biller is responsible for the entire range of customer service, front desk and billing functions related to the Kornberg School of Dentistry's clinic in Tamaqua, PA. Responsibilities will include greeting and screening visitors, answering telephones, returning voicemails, screening calls, taking and relaying messages, using the computerized Clinical Management System to assist with scheduling appointments for patients, coordinating schedules for all faculty that work in the practice and with other departments in the school, and following up with patients to update them on insurance company pre-authorizations. In addition, the Scheduler/Biller will be responsible for manual and electronic billing, insurance verification, payment posting and reconciliation, follow-up on denied claims or claims requiring additional information. Performs other duties as assigned.

Required Education and Experience:

At least 3 years of related experience with patient interaction within a dental or medical setting. Additional experience with dental medical/billing functions, terminology, third party coverage plans in all phases of claims processing, and other insurance functions required. An equivalent combination of education and experience may be considered.

Required Skills and Abilities:

• Must be able to travel between our clinical locations in Philadelphia and Tamaqua as needed.
• Must be able to work with a diverse populations of students, faculty, staff, and patients and their families.
• Must have good written and verbal communication skills.
• Excellent organization and interpersonal skills.
• Excellent customer service skills.
• Ability to work in a team environment and to fill in for other areas of the school as needed.
• Ability to multitask, prioritize work, and make independent decisions for non-complex issues.

Essential duties:

• Schedule patient appointments.
• Perform front desk activities for the clinic: greeting patients and visitors; check-in patients and announce their arrival; check patient out of at end of appointment.
• Answer calls and assist callers with their questions, and take messages when needed and relay information in a timely manner.
• Confirm patient appointments.
• Prepare charts for new patients, assuring and verifying accuracy of information. Maintain and update all charts for existing patients. Research misplaced/lost patient records.
• Verify insurance work with patients and students to settle insurance issues.
• Post payments, reconcile Explanation of Benefits (EOB) when claim is not paid, obtain further information for resubmission when required. Make sure accounts of patients are orderly and up-to-date.
• Handle patient/ student doctor complaints and inquires and act as a source of information in these matters.
• Prepare pre-authorization, send out timely and record number when received.
• Prepare claims, use appropriate channel for submitting claims.
• Process credit and debit payments at cluster site when appropriate.
• Compile statistical data for Business Office or other department use.
• Prepare reports, worksheets and other forms related to daily cashier functions. Forward all information to appropriate department.
• Keep up-to-date on policies and procedures related to the Dental School. Be able to answer questions from Administration and outside stakeholders, such as cash operations concerning daily work.
• Keeping the patient waiting area well organized including making sure chairs are in the appropriate places, and reading materials are organized and up to date.
• Must be able to be cross trained and to fill in handling similar administrative duties in all other areas within the Dental School as needed.
• Prepare and submit reports to Business Manager when required.

Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.

Compliance Statement:

In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety. Go here to review: https://safety.temple.edu/reports-logs/annualsecurity-report

You may request a copy of the report by calling Temple University's Department of Public Safety at 215- 204-7900.

Primary Location: Location INSIDE of PA

Job: Staff

Schedule: Full-time

Shift: Day Job

Employee Status: Regular