Clinical Coordinator

Temple University; Philadelphia (Philadelphia County); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Full medical, dental, vision coverage

Paid time off & Holidays

Tuition remission for employees &/

Tuition free

Generous retirement plan

Job summary

Temple University’s Kornberg School of Dentistry is seeking a Program Coordinator to oversee clinical operations, supervise staff, and ensure patient-focused care across university clinics. The role interfaces with residents, faculty, and patients to maintain smooth scheduling, billing, and records management.

Responsibilities include supervising clerical and clinical teams, coordinating appointments in Axium, reviewing treatment plans and payments, and generating weekly reports.

Qualifications

• Bachelor’s degree and at least 3 years related experience or dental assistant training and certificate.
• Radiology certification from PA and CPR certification required.
• Equivalency may be considered.

Responsibilities

• Supervise Orthodontic Assistant staff and conduct performance reviews.
• Serve as primary contact for patient concerns and care-related issues.
• Coordinate patient dismissal process for non-compliance.
• Schedule appointments in Axium and verify patient charts.
• Manage billing, insurance forms and patient payments.
• Prepare and present periodic clinic reports.

Skills

Microsoft applications

Excellent written and oral comms

Interpersonal skills

Independent decision making

Detail oriented

Education

Bachelor’s degree

Radiology certification (PA)

CPR certification

Tools

Axium scheduling system

Job description

Temple University's Kornberg School of Dentistry – Program Coordinator

Temple University's Kornberg School of Dentistry is searching for a Program Coordinator! As the second-oldest dental school in the U.S., the Maurice H. Kornberg School of Dentistry upholds a legacy of innovation in dental education, research efforts, community service and pioneering healthcare services. Founded in 1863, Kornberg remains a pillar in the dental community. We have more than 7,000 alumni currently redefining the field of oral health around the world. In 2023, the school proudly celebrated its 160th Anniversary. Kornberg supports health and wellness through a range of diverse educational programs and comprehensive patient services. Our students become dedicated and ethical professionals who honor the traditional models of dental care while staying focused on discovering new ones. We train the experts who lead the field. Our renowned faculty and staff provide students with a wealth of opportunities and resources, including smart classrooms, digital dentistry labs, clinics and a preclinical lab that emphasizes collaboration. Students pursue postbaccalaureate, predoctoral, continuing education and advanced education in general dentistry programs. Become a part of the Temple family and you will have access to the following:

Benefits

• Full medical, dental, vision coverage
• Paid time off 11
• Paid Holidays
• Tuition remission - eligible employees and their dependents can obtain a degree
• TUITION FREE
• A generous retirement plan
• and so much more!

Salary Range

SALARY RANGE: $52,000 to $60,000 annually

*This position requires the following background checks: criminal history review, child abuse clearance and FBI fingerprinting.

Position Summary

Under the direction of the Department Chairperson / Director, serve as Clinical Coordinator for all patient functions associated with the clinics as well as supervision of clinical staff. Supervisory responsibility will include scheduling of staff assignments, approval of time off or schedule changes, performance reviews, disciplinary action, and training for both current and new employees. Clinical responsibilities will include serving as the primary point of contact for patient concerns, questions, and care-related issues, ensuring timely and appropriate resolution; identifying and addressing patient non-compliance with treatment recommendations, appointment requirements, or practice policies, escalating concerns to the orthodontist; coordinating the patient dismissal process when continued non-compliance or other circumstances warrant discontinuation of care, in accordance with practice policies and provider direction; serving as a liaison between patients, families, orthodontists, and the clinical team to support effective communication and a positive patient experience. In addition, the Clinical Coordinator will be reviewing treatment plans and financial records and determining payment status of each patient and communicating the status to the patients, residents and faculty; prepare weekly reports on procedures completed in the clinic and payment status; manages all information using electronic health record system of the school; review needs for instruments and materials and order items as necessary; ensure that all resources are efficiently used; and report on status of inventory on monthly basis to the Chair/Director; and interface with faculty on course of action bases up on collected data. Finally, as needed assist with front desk functions of the clinic including answering phones, greeting patients, scheduling appointments, performing billing functions, verification of insurance, preparation of fee slips receipts, and maintaining patient records. Perform other duties as assigned.

Required Education and Experience

• Bachelor’s degree and at least 3 years related experience or dental assistant training and certificate from an accredited school.
• Must have radiology certification from the state of Pennsylvania and CPR certification.
• An equivalent combination of education and experience may be considered.

Preferred Education and Experience

• Experience managing clinical operations in a Dental office setting.
• Knowledge of billing procedures.

Required Skills and Abilities

• Must have knowledge of Microsoft applications, spreadsheets and database software.
• Ability to act and make independent decisions.
• Must have excellent written and oral communication skills.
• Excellent concentration and listening skills.
• Demonstrated knowledge of office practices and operation of equipment.
• Excellent organizational and interpersonal skills.
• Ability to interact with a diverse population of students, faculty, staff, and patients.
• Maintain a positive and objective customer service approach and attitude even when confronted with difficult situations.
• Demonstrate initiative and flexibility.
• Extreme attention to detail as well as confidentiality.
• Thorough knowledge of office procedures and the ability to carry out instructions and follow somewhere diversified procedures.

Essential duties

• Supervise the Orthodontic Assistant staff; including performance reviews and disciplinary actions
• Serve as the primary point of contact for patient concerns, questions, and care-related issues, ensuring timely and appropriate resolution.
• Identify and address patient non-compliance with treatment recommendations, appointment requirements, or practice policies, escalating concerns to the orthodontist.
• Coordinate the patient dismissal process when continued non-compliance or other circumstances warrant discontinuation of care, in accordance with practice policies and provider direction.
• Serve as a liaison between patients, families, orthodontists, and the clinical team to support effective communication and a positive patient experience.
• Schedule appointments in Axium.
• Confirm patient appointments and pull patient charts prior to appointment.
• Manage patients’ charts, records, payments and files. Prepare charts for new patients, assuring and verifying accuracy of information. Maintain and update all charts for existing patients.
• Research misplaced/lost patient records.
• Maintain patient wait list, as needed.
• Handle billing functions for department. Includes preparation of fee slips and receipts; obtain, verify and complete insurance forms for 3rd party carriers assuring accuracy of information and attaching x-rays and /or other pertinent required information. Send notices to patients on balances due as necessary. May set up payment plans for patients.
• Maintain record of residents’ progress and activities.
• Prepare and present periodic reports as requested.
• Compile various lists, including a listing of appointments schedule for the day listing doctor’s name, patient’s name and type of procedure, materials inventory and utilization; and financial reports.
• Work with other departments to ensure accuracy of information as needed.
• Perform front desk activities for the clinic, greeting patients and visitors. Check-in patients and announce their arrival. Check patient out of Axium at the end of appointment.
• Answer and screen telephone calls, taking messages and relaying information in a timely manner.
• Schedule patient appointments with residents; schedule patients for x-rays as needed.
• Assist with department policies and procedures as appropriate.
• Resolves issues, impacting the operations and/or outcomes of the clinics.
• Recommend solutions to problems/issues.
• Order supplies using TU Marketplace, etc., as needed.
• Perform other duties as assigned.

Compliance Statement

Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs.

The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution.

Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety.

Go here to review: https://safety.temple.edu/reports-logs/annualsecurity-report You may request a copy of the report by calling Temple University’s Department of Public Safety at 215- 204-7900.