Scheduler - Bilingual

TEEMA; Union City (CA); On-site; USD 30,000 - 41,000; Full time

Job summary

TEEMA is seeking an on-site Healthcare Scheduler in California to manage referrals and coordinate appointments across multiple specialties. The role involves preparing required documents, updating records in the scheduling system, and ensuring timely communication with patients, families, and providers.

The ideal candidate has 2–5 years in healthcare scheduling, excellent communication skills, and proficiency with practice management software.

Qualifications

• 2–5 years in healthcare setting; elderly care preferred.
• Experience with medical scheduling and billing across diverse patient populations.
• Excellent written and verbal communication skills.
• Proficiency with computers and scheduling systems.
• Bilingual in English and Cantonese, Mandarin, Vietnamese, or Spanish.

Responsibilities

• Generate specialty referrals and schedule both in-house and external medical appointments.
• Prepare and provide all required documentation for medical and specialty appointments.
• Cancel or reschedule appointments as needed and notify patients and families promptly.
• Enter, track, and maintain all in-house and external appointments within the scheduling system.
• Complete and manage paperwork related to all medical appointments.
• Schedule and coordinate audiology, podiatry, dental, optometry, and other specialty referrals.
• Generate referral forms for visiting PCPs and enter them into the scheduling system.
• Send completed appointment documentation to PCPs following patient visits.
• Obtain, track, and manage diagnostic requests and billing forms as required.
• Prepare podiatry-related forms for podiatry visits.
• Communicate clearly and professionally with providers, patients, families, and team members.
• Update the scheduling system promptly to reflect appointment changes.
• Prepare and maintain monthly specialist calendars within practice management software.
• Provide coverage for other schedulers as needed.
• Contact facilities to obtain test results when not received in a timely manner.
• Prepare appointment-related paperwork for meals and transportation coordination.
• Coordinate appointment-related services, including transportation, meals, translation, and patient escorts.
• Perform all other reasonably related duties as assigned.

Skills

Communication

Tech savvy

Bilingual English/Spanish

Tools

Practice management software

Job description

Duties

• Generate specialty referrals and schedule both in-house and external medical appointments.
• Prepare and provide all required documentation for medical and specialty appointments.
• Cancel or reschedule appointments as needed and notify patients and families promptly.
• Enter, track, and maintain all in-house and external appointments within the scheduling system.
• Complete and manage paperwork related to all medical appointments.
• Schedule and coordinate audiology, podiatry, dental, optometry, and other specialty referrals.
• Generate referral forms for visiting Primary Care Physicians (PCPs) and enter them into the scheduling system.
• Send completed appointment documentation to PCPs following patient visits.
• Obtain, track, and manage diagnostic requests and billing forms as required.
• Prepare podiatry-related forms for podiatry visits.
• Communicate clearly and professionally—both verbally and in writingw ith providers, patients, families, and team members.
• Update the scheduling system promptly to reflect appointment changes.
• Prepare and maintain monthly specialist calendars within practice management software.
• Provide coverage for other schedulers as needed.
• Contact facilities to obtain test results when not received in a timely manner.
• Prepare appointment-related paperwork for meals and transportation coordination.
• Coordinate appointment-related services, including transportation, meals, translation, and patient escorts.
• Perform all other reasonably related duties as assigned.

Required Qualifications

• Minimum of two 3-5 years of experience in a healthcare setting; experience working with elderly populations preferred.
• Knowledge of healthcare operations with demonstrated experience in medical scheduling and billing across diverse patient populations.
• Excellent written and verbal communication skills.
• Proficiency with computers and healthcare scheduling or practice management systems.
• Flexible, proactive, and willing to support all aspects of organizational operations.
• Bilingual in English and Cantonese, Mandarin, Vietnamese, or Spanish.

Desired Qualifications

• Experience working in a multi-specialty or community-based healthcare environment.
• Strong organizational skills with the ability to manage multiple priorities effectively.
• Experience coordinating ancillary services such as transportation, meals, or translation support.

Location:

On-site