Scheduler/Admissions Clerk

Arkansas Surgical Hospital; North Little Rock (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Arkansas Surgical Hospital in North Little Rock, AR is seeking an Admissions Clerk to greet patients, collect deposits, and enter financial and demographic data accurately. This role supports patient access, verifies forms, and ensures confidentiality in accordance with hospital policies.

The position requires 1–2 years in admissions or health information services, a high school diploma, and strong customer service and communication skills to coordinate with patients, families, and staff across

Qualifications

• High School Diploma or equivalent preferred
• 1–2 years experience as admissions clerk or in Health Information Services in a hospital setting

Responsibilities

• Greet patients and families promptly as they arrive.
• Answer the telephone, provide requested information or take messages, and direct callers to appropriate personnel.
• Provide interpretation of forms to be signed upon admission including patient rights and living will questions.
• Review all patient forms for completeness, accuracy, and signatures.
• Collect deposits and/or co-pays according to guidelines.
• Maintain confidentiality in matters pertaining to patients, physicians, staff and hospital.
• Direct patient/family/visitor complaints to appropriate person for prompt resolution.
• Demonstrate the hospital values and implement them into departmental processes and the working environment.
• Apply customer service principles and continuous quality improvement in day-to-day activities.

Skills

Customer service

Data entry

Communication

Confidentiality

Education

High School Diploma

Job description

Job Details: Job Location: Arkansas Surgical Hospital - North Little Rock, AR, Salary Range: Undisclosed, This position greets patients, assembles, interprets, analyzes, and enters patient financial and demographic data in the computer.

Reports to: Patient Financial Services Manager

Essential Job Functions

• Greets patients/families promptly and courteously as the patient arrives at the hospital.
• Answers the telephone, provides requested information or takes messages, and directs caller to appropriate personnel.
• Provides interpretation of forms to be signed upon admission including patient rights and living will questions.
• Reviews all patient forms for completeness, accuracy, and appropriate signatures.
• Collects deposits and/or co-pays according to established guidelines.
• Maintain confidentiality in matters pertaining to patients, physicians, staff and hospital.
• Practices caution and uses good judgment in relaying messages and giving information to patients, families, and visitors.
• Directs any patient, family, or visitor complaints to the appropriate person for prompt resolution.
• Demonstrates the spirit of the philosophy, mission, and values of the hospital through words and actions and implements them into departmental processes, programs, and the working environment.
• Applies the principles and values of customer service and continuous quality improvement while performing day to day activities of the position.
• Maintains and protects confidentiality regarding all aspects of patient care, personnel and strategic issues. Adheres to Confidentiality Policy.
• Maintains positive working relationships and fosters cooperative work environment. Adheres to the hospital's Guidelines for Appropriate Conduct in the HR Manual.
• Displays honesty and mutual respect when communicating with peers and other departments.
• Follows through on problems that may compromise effective job performance by using appropriate chain of command.
• Utilize concepts of age/developmental stages in interactions with patients and families.

Qualifications: Minimum Requirements

Education: High School Diploma or the equivalent is preferred but not required.

Certification, Licensure: None required

Experience, Training, Knowledge: Minimum of one (1) to two (2) years experience as an admissions clerk or in Health Information Services in a hospital setting.

Physical Requirements

This position requires lifting, carrying, pushing, and/or pulling up to ten (10) + pounds. Stooping, kneeling, crouching, reaching, grasping, handling, and balancing 5 or more hours per day. Sensory and communicative activities including: hearing seeing, and speaking to be able to carry out essential job functions.

Working Conditions/Environmental Exposures

Environmental hazards such as chemicals, solvents, needles, needle containers, sharps, blood, body fluids, various infectious/communicable diseases, infectious medical waste, radiation, and/or radioactive materials and/or radioactive waste, proximity to moving mechanical parts. Protective clothing/equipment may be necessary.