Patient Registrar -AHH (FT Day)

Arkansas Heart Hospital; Little Rock (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Arkansas Heart Hospital in Little Rock, AR seeks an admitting/registration specialist to efficiently register patients for clinics, procedures, or hospital stays. You will collect demographic and billing information, explain policies, and coordinate with nursing and ancillary departments to ensure smooth patient flow.

Experience in patient admissions or scheduling and basic medical insurance knowledge is required; a friendly, detail-oriented approach and strong communication are essential for

Qualifications

• Minimum of one year related experience (i.e., patient admissions, registration, scheduling, medical insurance) required; healthcare environment strongly preferred.

Responsibilities

• Admits/registers patients for office visit, procedure, diagnostic testing or admission to the hospital.
• Explains policies, answers questions on patient admission and gathers necessary information and signatures.
• Notifies outpatient departments when patient has arrived and provides directions to destination.
• Greets patients, families, and visitors arriving at the registration desk in a friendly, courteous manner.
• Coordinates with inpatient admission, OR, Cath Lab and Radiology to schedule patients and relay bookings to concierge.

Education

High School graduate or equivalent

Associate degree preferred

Job description

Job Location: Arkansas Heart Hospital - Little Rock, AR 72211
Position Type: Full Time
Job Shift: Any

Position Summary

This position is responsible for admitting/registering patients to the appropriate department (i.e., clinic, hospital, emergency room, day patient) within the facility. Accumulates and enters all necessary demographic and billing information in the computer system with timeliness and accuracy. May act in the capacity of a cashier.

Primary Duties

• Admits/registers patients for office visit, procedure, diagnostic testing or admission to the hospital.
• Explains policies, answer questions on patient admission and gathers all necessary information and signatures according to hospital policy and procedures.
• If admitting patient to the hospital, assigns patient to a room, notifies designated nursing station of patients arrival and arranges transport of patient to the room.
• Notifies appropriate outpatient departments when the patient has arrived and provides directions to the destination.
• Performs pre-admission functions as defined in hospital policy.
• May perform pre-certification/benefit verification processes in an efficient and timely manner.
• UHC pre-certification is required on all IP stays within 24 hours of admission regardless of weekend or holidays.
• Registration will contact UHC upon notification of IP status to initiate pre-cert.
• Greets patients, families, and visitors arriving at the registration desk in a friendly, courteous manner.
• Serves as liaison with clinical departments, patients and families regarding admission and registration processes.
• Ensures patient and family needs are met and addressed while they are in lobby areas.
• Remains focused on Delighting our Customers.
• In collaboration with inpatient admission, OR, Cath Lab and Radiology, may coordinate the booking and scheduling of patients and transmit bookings to concierge throughout the shift.
• May, in an active manner, solicit information from patients, doctors office staff and insurance companies to complete the Admission Questionnaire form and insurance pre-certification information.

Qualifications

• Education: High School graduate or equivalent required; Associate degree preferred.
• Experience: Minimum of one year related experience (i.e., patient admissions, registration, scheduling, medical insurance) required; healthcare environment strongly preferred.