Patient Access & Admissions Specialist

CHS Career Site; Knoxville (TN); On-site; USD 22,000 - 30,000; Full time

Job summary

CHS Career Site is seeking an Admitting Clerk to support the efficient admission and registration of patients, ensuring accuracy in documentation, insurance verification, and financial counseling. This role provides exceptional customer service, supports patient safety, and maintains compliance with facility policies and regulatory requirements.

The Admitting Clerk registers patients, verifies coverage, explains ABNs, counsels on costs, and coordinates with nursing staff.

Qualifications

• 0-2 years of admissions or customer service experience.
• 1-2 years of healthcare setting experience preferred.
• Strong interpersonal and communication skills.

Responsibilities

• Registers patients efficiently and accurately in the registration system.
• Verifies insurance coverage and identifies plan codes for billing.
• Explains ABNs and financial documents to patients and families.
• Counsels self-pay patients on costs, options, and resources.
• Secures patient valuables and logs appropriately.
• Places patient armbands and ensures correct identification.
• Reads physician orders to determine registration steps.
• Notifies departments of arrivals and follows up on delays.
• Assists with bed assignments and coordinates with nursing staff.
• Operates a multi-line phone system and relays messages promptly.
• Maintains communication during emergencies and adheres to plans.
• Performs other duties and maintains regular attendance.

Skills

Interpersonal skills

Communication

Multitasking

Customer service

Attention to detail

Confidentiality

Communication with insurance

Interacting with patients

Tools

Electronic registration systems

Order entry systems

Job description

CHS Career Site is seeking an Admitting Clerk to support the efficient admission and registration of patients, ensuring accuracy in documentation, insurance verification, and financial counseling. This role provides exceptional customer service, supports patient safety, and maintains compliance with facility policies and regulatory requirements.

The Admitting Clerk registers patients, verifies coverage, explains ABNs, counsels on costs, and coordinates with nursing staff.