Scheduler/Admissions Clerk

ARKANSAS SURGICAL HOSPITAL LLC; North Little Rock (AR); In loco; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

ARKANSAS SURGICAL HOSPITAL LLC is seeking an Admissions Clerk to greet patients, process financial and demographic data, and support patient flow at the front desk.

The role involves interpreting admission forms, collecting deposits and co-pays, and maintaining strict confidentiality within a hospital environment. Prior hospital admissions or Health Information Services experience is preferred.

Competenze

• Greeting patients and families with courtesy and professionalism.
• Interprets and processes patient forms and information.
• Maintains confidentiality and adheres to privacy policies.

Mansioni

• Greet patients and families promptly upon arrival.
• Answer phones and direct calls appropriately.
• Interpret and obtain signatures on admission forms.
• Review forms for completeness and accuracy.
• Collect deposits and co-pays per guidelines.
• Maintain confidentiality and protect patient information.
• Address complaints by routing to appropriate personnel.

Conoscenze

Data entry

Customer service

Communication skills

Confidentiality

Formazione

High School Diploma or equivalent

Descrizione del lavoro

This position greets patients, assembles, interprets, analyzes, and enters patient financial and demographic data in the computer.Reports to: Patient Financial Services ManagerEssential Job FunctionsGreets patients/families promptly and courteously as the patient arrives at the hospital.Answers the telephone, provides requested information or takes messages, and directs caller to appropriate personnel.Provides interpretation of forms to be signed upon admission including patient rights and living will questions.Reviews all patient forms for completeness, accuracy, and appropriate signatures.Collects deposits and/or co-pays according to established guidelines.Maintain confidentiality in matters pertaining to patients, physicians, staff and hospital.Practices caution and uses good judgment in relaying messages and giving information to patients, families, and visitors.Directs any patient, family, or visitor complaints to the appropriate person for prompt resolution.Demonstrates the spirit of the philosophy, mission, and values of the hospital through words and actions and implements them into departmental processes, programs, and the working environment.Applies the principles and values of customer service and continuous quality improvement while performing day to day activities of the position.Maintains and protects confidentiality regarding all aspects of patient care, personnel and strategic issues. Adheres to Confidentiality Policy.Maintains positive working relationships and fosters cooperative work environment. Adheres to the hospital’s Guidelines for Appropriate Conduct in the HR Manual.Displays honesty and mutual respect when communicating with peers and other departments.Follows through on problems that may compromise effective job performance by using appropriate chain of command.Utilize concepts of age/developmental stages in interactions with patients and families.Minimum RequirementsEducation: High School Diploma or the equivalent is preferred but not required.Certification, Licensure: None requiredExperience, Training, Knowledge: Minimum of one (1) to two (2) years experience as an admissions clerk or in Health Information Services in a hospital setting.Physical RequirementsThis position requires lifting, carrying, pushing, and/or pulling up to ten (10) + pounds. Stooping, kneeling, crouching, reaching, grasping, handling, and balancing 5 or more hours per day. Sensory and communicative activities including: hearing seeing, andspeaking to be able to carry out essential job functions.Working Conditions/Environmental ExposuresEnvironmental hazards such as chemicals, solvents, needles, needle containers, sharps, blood, body fluids, various infectious/communicable diseases, infectious medical waste, radiation, and/or radioactive materials and/or radioactive waste, proximity to moving mechanical parts. Protective clothing/equipment may be necessary.