Patient Access & Scheduling Specialist

Arkansas Surgical Hospital; North Little Rock (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Arkansas Surgical Hospital in North Little Rock, AR is seeking an Admissions Clerk to greet patients, collect deposits, and enter financial and demographic data accurately. This role supports patient access, verifies forms, and ensures confidentiality in accordance with hospital policies.

The position requires 1–2 years in admissions or health information services, a high school diploma, and strong customer service and communication skills to coordinate with patients, families, and staff across

Qualifications

• High School Diploma or equivalent preferred
• 1–2 years experience as admissions clerk or in Health Information Services in a hospital setting

Responsibilities

• Greet patients and families promptly as they arrive.
• Answer the telephone, provide requested information or take messages, and direct callers to appropriate personnel.
• Provide interpretation of forms to be signed upon admission including patient rights and living will questions.
• Review all patient forms for completeness, accuracy, and signatures.
• Collect deposits and/or co-pays according to guidelines.
• Maintain confidentiality in matters pertaining to patients, physicians, staff and hospital.
• Direct patient/family/visitor complaints to appropriate person for prompt resolution.
• Demonstrate the hospital values and implement them into departmental processes and the working environment.
• Apply customer service principles and continuous quality improvement in day-to-day activities.

Skills

Customer service

Data entry

Communication

Confidentiality

Education

High School Diploma

Job description

Arkansas Surgical Hospital in North Little Rock, AR is seeking an Admissions Clerk to greet patients, collect deposits, and enter financial and demographic data accurately. This role supports patient access, verifies forms, and ensures confidentiality in accordance with hospital policies.

The position requires 1–2 years in admissions or health information services, a high school diploma, and strong customer service and communication skills to coordinate with patients, families, and staff across