Scheduler (32256)

GI Alliance; Rocky Hill (CT); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Connecticut GI, a division of GI Alliance, is seeking a full-time Scheduler for the Rocky Hill Care Center. This role schedules procedures and office visits, updates insurance and demographics, and supports the care team to ensure seamless patient care.

The ideal candidate has 2+ years of scheduling experience, strong communication, and proficiency with Microsoft Office and EMR systems (Epic preferred). In-person work with competitive pay and benefits.

Qualifications

• High school diploma or equivalent required.
• 2+ years of related scheduling experience.
• Excellent verbal and written communication skills.
• Experience with EMR systems (Epic preferred).

Responsibilities

• Provide remarkable patient experience by scheduling procedures and office visits per policy.
• Update insurance and demographic information when scheduling; obtain necessary clearances.
• Support site supervisors or managers and assist CTGI staff for smooth patient care.
• Answer inbound calls, take messages, and route to the correct provider or staff.
• Maintain familiarity with providers’ prep requirements and requirements for procedures.

Skills

Microsoft Office

Customer Service

EMR systems

Education

High School Diploma

Tools

Epic EMR

Job description

Connecticut GI, a division of GI Alliance,is looking for afull-time experienced Scheduler to join our Rocky Hill Care Center!We are the largest gastroenterology practice in the state of Connecticut with over 30 Care Centers and still growing. Our employees are the foundation of our practice and we pride ourselves on the fact that we have been named a TOP WORKPLACE 8 times! Our team of clinical and administrative support staff work collaboratively with our physicians and advanced practitioners to provide our patients with the most comprehensive and compassionate care. Here at CTGI our promise is to treat every patient as if they were a member of our own families, and we are looking for team members who also embody this vision!

A Short List Of Reasons Why You Should Work For CTGI

• Selected as a Top Workplace 8 Times
• Competitive Pay
• Very Fast-Growing Practice

What You Will Do For Us

• Providing Remarkable Patient Experience: Schedule procedure and office visit appointments following CTGI policy and scripting
• Attention to Detail:Update insurance and demographic information when scheduling appointments and procedures, obtain cardiac clearance for patients scheduled for procedures where warranted and follow up on procedure to ensure ASC has documentation
• Team Player:Assist with any general office function at the request of the site supervisors or managers and lend support to other CTGI staff members as required, to ensure proper patient care and smooth functioning of the office
• Versatility: Properly answer incoming phone lines, taking clear, concise messages, compose, process, and follow-up on electronic phone messages and alerts, and route messages to correct provider or employee
• Expertise:Maintain familiarity with providers preferred prep.

What We Are Looking For In You

• High School Diploma or Equivalent.
• At least 2 years of related experience
• Excellent verbal and written communication skills.
• Strong problem-solving skills.
• Exceptional interpersonal and customer service skills | 3+ years of professional experience.
• Experience with an EMR system is ideal, Epic experience is a plus.
• Ability to prioritize andmulti-task.
• Ability to function well in a high-paced and at times stressful environment.

Job Type

Full-time

Salary Range

From $18.00 - $30.00 per hour, depending on experience

• Shift differential increase of $3.00 per hour, between 2:00pm - 8:00pm

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule

• Monday to Friday 11:30am – 8:00pm
• Shift differential between 2:00pm - 8:00pm

Education

• High school or equivalent (Required)

Experience

• Microsoft Office: 3 years (Required)
• Customer Service: 3 years (Required)
• EMR systems: 1 year (Preferred)

Work Location

In person

Qualifications

• Excellent written and verbal communication skills
• Excellent customer service skills are required
• Experience working in a medical office
• Ability to multi-task and work in fast-paced environment.
• Detail-oriented
• Basic understanding of healthcare plans
• Be able to read and understand medical benefits.
• Bilingual is a plus.

Education

High school diploma or equivalent

Experience

2-5 years of prior medical scheduling is preferred

Requirements For Level I Status

• Entry level (1-4 years experience) and/or meet the basic requirements of the job with the need for additional supervision.
• Excess of 4 years experience if meeting only the basic requirements of the job with need for additional supervision.

Performance Requirements

• Excellent communication skills, both written and verbal.
• Proficient technical (computer) skills.
• Ability to multi-task and prioritize.
• Self-motivated with initiative.
• Strong sense of ethics.

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.

EEO/AA-M/F/disabled/protected veteran