Front Desk Coordinator (32029)

The Specialty Alliance; Bristol (CT); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Connecticut GI, a division of GI Alliance, seeks a full-time Front Desk Coordinator for our Bristol Care Center. The role requires patient-focused scheduling, insurance updates, and accurate data handling in EPIC EMR.

Strong communication and teamwork are essential to deliver exceptional patient experiences in a fast-growing gastroenterology practice. Qualified candidates will have a high school diploma or GED, 3+ years in a professional setting, and medical front desk experience; EPIC

Qualifications

• High School Diploma or GED required.
• 3+ years of professional experience.
• Front desk experience in a medical setting preferred.
• Experience with an EMR system (Epic) is a plus.

Responsibilities

• Schedule office visits and confirm appointments.
• Update patient insurance and demographics.
• Answer incoming calls and document using Epic EMR.
• Process insurance authorizations when required.
• Monitor provider schedules and correct errors as needed.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

Epic EMR

EMR systems

Job description

Connecticut GI, a division of GI Alliance, is looking for a full-time experienced Front Desk Coordinator to join our Bristol Care Center! We are the largest gastroenterology practice in the state of Connecticut with over 30 Care Centers and still growing. Our employees are the foundation of our practice and we pride ourselves on the fact that we have been named a TOP WORKPLACE 8 times! Our team of clinical and administrative support staff work collaboratively with our physicians and advanced practitioners to provide our patients with the most comprehensive and compassionate care. Here at CTGI our promise is to treat every patient as if they were a member of our own families, and we are looking for team members who also embody this vision!

A Short List Of Reasons Why You Should Work For CTGI

• Selected as a Top Workplace 8 Times
• Competitive Pay
• Very Fast-Growing Practice

What You Will Do For Us

• Providing Remarkable Patient Experience: you will be responsible for scheduling office visits, confirming appointments, updating patient insurance and demographic information, answering incoming calls and documenting utilizing Epic EMR.
• Attention to Detail:Properly compose, process, and follow-up on electronic phone messages and alerts.
• Team Player:Utilizing EMR, answer any quick questions, which are appropriate for administrative staff.
• Versatility:Process insurance authorizations when required.
• Expertise:Monitor schedule of assigned providers, noting and correcting errors as appropriate.

What We Are Looking For In You

• High School Diploma or Equivalent.
• Excellent verbal and written communication skills.
• Strong problem-solving skills.
• Exceptional interpersonal and customer service skills | 3+ years of professional experience.
• Prior front desk experience in a medical setting.
• Experience with an EMR system is ideal, Epic experience is a plus.

Job Type: Full-time

Salary: From $18.00 per hour, depending on experience

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule

• Monday to Friday 7:45am – 4:45pm

Education

• High school or equivalent (Required)

Experience

• Microsoft Office: 3 years (Required)
• Customer Service: 3 years (Required)
• EMR systems: 1 year (Preferred)

Work Location: In person

Qualifications

Education

High school diploma or GED.

Experience

Minimum of two years of experience in a medical office, front office or scheduling experience preferred.

Requirements For Level I Status

• Entry level (1-4 years experience) and/or meet the basic requirements of the job with the need for additional supervision.
• Excess of 4 years experience if meeting only the basic requirements of the job with need for additional supervision.

Performance Requirements

• Knowledge of clinic policies and procedures.
• Knowledge of computer programs and applications.
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
• Skill in operating office equipment
• Skill in handling paperwork/filing adequately.
• Skill in handling incoming phone calls and triaging appropriately.
• Skill in written and verbal communication.
• Ability to learn/use other computer programs including Microsoft® Excel, e-mail, Internet, and Microsoft® PowerPoint.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to flexibly respond to changing demands.
• Ability to organize and prioritize tasks effectively.

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.

EEO/AA-M/F/disabled/protected veteran