Medical Assistant (31731)

The Specialty Alliance; Somerset (MA); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Job summary

The Specialty Alliance in Somerset, MA seeks a full-time experienced Front Desk Coordinator to join their Bristol Care Center. This role is vital in scheduling appointments, managing patient information, and ensuring exceptional patient service.

Eligible candidates will have a high school diploma, extensive customer service experience, and familiarity with EMR systems. The position offers competitive pay and comprehensive benefits, including health and dental insurance as well as a retirement plan.

Qualifications

• 3+ years of professional experience in a medical setting.
• Prior front desk experience in a medical facility.
• Experience with EMR systems is preferred, especially Epic.

Responsibilities

• Schedule office visits and confirm appointments.
• Update patient insurance and demographic information.
• Process insurance authorizations when required.

Skills

Excellent verbal and written communication skills

Strong problem-solving skills

Exceptional interpersonal and customer service skills

Attention to detail

Education

High School Diploma or equivalent

Medical assistant diploma or college course in medical assisting

Tools

Microsoft Office

Epic EMR

Job description

Connecticut GI, a division of GI Alliance, is looking for an full‑time experienced Front Desk Coordinator to join our Bristol Care Center! We are the largest gastroenterology practice in the state of Connecticut with over 30 Care Centers and are still growing. Our employees are the foundation of our practice and we pride ourselves on the fact that we have been named a TOP WORKPLACE 8 times! Our team of clinical and administrative support staff work collaboratively with our physicians and advanced practitioners to provide our patients with the most comprehensive and compassionate care. Here at CTGI, our promise is to treat every patient as if they were a member of our own families, and we are looking for team members who also embody this vision!

Reasons to Work for CTGI

• Selected as a Top Workplace 8 Times
• Competitive Pay
• Very Fast-Growing Practice

What You Will Do for Us

• Providing remarkable patient experience: schedule office visits, confirm appointments, update patient insurance and demographic information, answer incoming calls and document using Epic EMR.
• Attention to detail: properly compose, process, and follow up on electronic phone messages and alerts.
• Team player: utilize EMR, answer any quick questions appropriate for administrative staff.
• Versatility: process insurance authorizations when required.
• Expertise: monitor schedule of assigned providers, noting and correcting errors as appropriate.

What We Are Looking For in You

• High School Diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong problem‑solving skills.
• Exceptional interpersonal and customer service skills and 3+ years of professional experience.
• Prior front desk experience in a medical setting.
• Experience with an EMR system is ideal; Epic experience is a plus.

Job Type: Full-time

Salary Range: From $18.00 per hour, depending on experience

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule

• 8 hour shift
• Day shift
• Monday to Friday
• 8:00am – 5:00pm

Qualifications

• Education: High school diploma or GED, medical assistant diploma or college course in medical assisting.
• Experience: Minimum one year of recent experience working in a medical facility as a medical assistant or documented evidence of externship. Experience in a Gastroenterology practice preferred.
• Microsoft Office: 3 years (Required)
• Customer Service: 3 years (Required)
• EMR systems: 1 year (Preferred)
• Knowledge of healthcare field and EMR systems.
• Skill in performing medical assistance tasks appropriately.
• Skill in written and verbal communications.
• Skill in understanding patient education needs.
• Ability to learn and retain information regarding patient care practices and procedures.
• Ability to project a pleasant and professional image.
• Ability to plan, prioritize, and complete delegated tasks.
• Ability to multi‑task.
• Ability to demonstrate compassion and caring in dealing with others.

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates diversity. All job offers are contingent on the successful completion of a pre‑employment criminal history check.

EEO/AA: M/F, disabled, protected veteran.