Scheduler 1

montagehealth; Monterey (CA); On-site; USD 32,000 - 39,000; Full time

Job summary

Montage Health in Monterey, CA, is seeking an administrative scheduler to manage physician office operations and patient scheduling. The role includes back-up coverage, referrals, authorizations, insurance verification, and coordinating appointments for new patients and pre/post-operative visits.

Strong communication, attention to detail, and ability to handle high call volumes are essential. This on-site position runs Monday through Friday, 7:30 AM to 4:30 PM, 40 hours per week, with a pay

Qualifications

• 1–2 years of administrative, office, hospitality, customer service, or medical office experience or training.
• Familiar with CPT/ICD-10 codes and medical insurance processes.
• HIPAA regulations knowledge preferred but not required.

Responsibilities

• Maintain all aspects of the physician's office and schedules as assigned.
• Provide back-up coverage to coworkers and physicians.
• Schedule in-office and outpatient appointments, including New Patient, post-op, and pre-op.
• Review referrals and obtain authorizations when required.
• Verify insurance eligibility and pre-certifications.
• Communicate with physicians for patient messages; manage voicemail and messages.
• Ensure radiology tests and operative reports are received before appointments.
• Perform general office duties and indexing of medical records.

Skills

Administrative experience

Phone support

Data entry

Medical terminology

HIPAA knowledge

EMR experience

Typing 60 wpm

Education

High school diploma or GED

Two-year college degree preferred

Tools

MS Office

EMR systems

Job description

Job Description

This position is responsible for maintaining all aspects of the physician's office and schedules as assigned. Responsibilities include providing back-up coverage as needed to coworkers and other physicians, scheduling all in-office appointments including New Patient, post-op and pre-op appointments, in-office and outpatient procedures. Reviews incoming referrals. Obtaining authorizations when required, verifying insurance eligibility, updating patient demographic information, and ensuring proper pre-certifications. Re-schedules patients as needed to comply with physician's schedule changes. Position requires extensive phone support. Ensures all required radiology tests and operative reports are received in the office prior to a patient's scheduled appointment date. Communicates effectively with each physician for patient messages. Maintains organization and proper handling of voicemail, text messages, incoming faxes, written messages, and referrals to ensure patient's needs are met in a timely manner. As well as performing general office duties such as indexing medical records.

In addition, the scheduler is expected to maintain effective communication with physicians, patients, and other staff, while adhering to safety protocols and safeguarding patient confidentiality. This role requires attention to detail, efficiency, and the ability to work in a team-oriented environment. The scheduler is expected to conduct themselves professionally and carry out other duties as assigned by management.

Position not eligible for remote work.

Experience

An ideal candidate for this position should have 1-2 years of administrative, office, hospitality, customer service, or medical office experience or training. A strong understanding of filing systems, office machines, and general office equipment is essential. Experience with medical terminology-including familiarity with CPT and ICD-10 codes-and a solid understanding of the medical insurance process is preferred and highly beneficial. Knowledge of HIPAA regulations is preferred but not required. Candidates must be well-organized, detail-oriented, and possess excellent verbal and written communication skills. Strong customer service abilities, professionalism when interacting with patients, and the capacity to work in a fast-paced environment with high call volumes are important. The ability to multitask, adapt to changing priorities, problem-solve, and meet deadlines is critical. Candidates should be able to interpret documents such as safety rules, operating instructions, and procedure manuals, while maintaining proper grammar and spelling in written correspondence. Computer skills required: the ability to type a minimum of 60 words per minute, general knowledge of basic computer systems, and proficiency with Microsoft applications is preferred. Experience with electronic medical records (EMR) systems is preferred but not required.

Education

High school diploma or general education degree (GED), two-year college degree preferred but not required.

Licenses/Certifications

None required

Equal Opportunity Employer

Equal Opportunity Employer

#LI-CF1

Assigned Work Hours

40 hours per week. Monday through Friday, 7:30 AM to 4:30 PM.

Position Type

Regular

Pay Range (based on years of applicable experience)

$23.00 to 27.96 USD