Scheduler 1

Montage Health; Monterey (CA); On-site; USD 32,000 - 39,000; Full time

Job summary

Montage Health is seeking a Scheduler to manage physician office scheduling, referrals, and related administrative tasks. You will support coworkers and physicians, coordinate in-office and outpatient appointments, and handle authorizations and eligibility checks with care for patient confidentiality.

The role emphasizes teamwork, attention to detail, and strong communication skills in a fast-paced environment. On-site position with standard hospital office hours.

Qualifications

• 1–2 years in administrative, office, hospitality, customer service, or medical office experience or training.
• Familiarity with CPT and ICD-10 codes and medical insurance process is beneficial.
• HIPAA knowledge is preferred but not required.

Responsibilities

• Schedule all in-office appointments including New Patient, post-op and pre-op visits.
• Provide back-up coverage to coworkers and physicians.
• Obtain authorizations and verify insurance eligibility and pre-certifications.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Attention to detail

Typing 60 wpm

HIPAA knowledge

Education

High school diploma / GED

Two-year college degree preferred

Tools

EMR systems

Microsoft Office

Job description

Welcome to Montage Health’s application process!

Job Description

This position is responsible for maintaining all aspects of the physician’s office and schedules as assigned. Responsibilities include providing back-up coverage as needed to coworkers and other physicians, scheduling all in-office appointments including New Patient, post-op and pre-op appointments, in-office and outpatient procedures. Reviews incoming referrals. Obtaining authorizations when required, verifying insurance eligibility, updating patient demographic information, and ensuring proper pre-certifications. Re-schedules patients as needed to comply with physician’s schedule changes. Position requires extensive phone support. Ensures all required radiology tests and operative reports are received in the office prior to a patient’s scheduled appointment date. Communicates effectively with each physician for patient messages. Maintains organization and proper handling of voicemail, text messages, incoming faxes, written messages, and referrals to ensure patient’s needs are met in a timely manner. As well as performing general office duties such as indexing medical records.

In addition, the scheduler is expected to maintain effective communication with physicians, patients, and other staff, while adhering to safety protocols and safeguarding patient confidentiality. This role requires attention to detail, efficiency, and the ability to work in a team-oriented environment. The scheduler is expected to conduct themselves professionally and carry out other duties as assigned by management.

Position not eligible for remote work.

Experience

An ideal candidate for this position should have 1-2 years of administrative, office, hospitality, customer service, or medical office experience or training. A strong understanding of filing systems, office machines, and general office equipment is essential. Experience with medical terminology—including familiarity with CPT and ICD-10 codes—and a solid understanding of the medical insurance process is preferred and highly beneficial. Knowledge of HIPAA regulations is preferred but not required.

Candidates must be well-organized, detail-oriented, and possess excellent verbal and written communication skills. Strong customer service abilities, professionalism when interacting with patients, and the capacity to work in a fast-paced environment with high call volumes are important. The ability to multitask, adapt to changing priorities, problem-solve, and meet deadlines is critical. Candidates should be able to interpret documents such as safety rules, operating instructions, and procedure manuals, while maintaining proper grammar and spelling in written correspondence.

Computer skills required: the ability to type a minimum of 60 words per minute, general knowledge of basic computer systems, and proficiency with Microsoft applications is preferred. Experience with electronic medical records (EMR) systems is preferred but not required.

Education

High school diploma or general education degree (GED), two-year college degree preferred but not required.

Licenses/Certifications

None required

Equal Opportunity Employer

Assigned Work Hours

40 hours per week. Monday through Friday, 7:30 AM to 4:30 PM.

Position Type

Regular

Pay Range (based on years of applicable experience)

$23.00 to 27.96 USD