Scheduler

Talentify; San Jose (CA); On-site; USD 82,179,000 - 86,334,000; Full time

Job summary

El Camino Health Medical Network in San Jose, CA is seeking a full-time Scheduler to coordinate patient appointments in our Santa Clara County clinics. The role requires accurate data entry, strong communication, and EMR proficiency.

The Scheduler will greet patients, verify information, arrange pre-op testing, obtain authorizations, collect co-pays, and maintain smooth clinic flow while supporting a positive patient experience.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year experience in a medical office or outpatient/ambulatory care setting.
• At least 1 year of medical terminology experience.
• Experience working with an EMR.
• Typing speed of at least 40 WPM.
• Strong verbal and written communication and listening skills.
• Solid patient relations and professional demeanor.
• Ability to organize and prioritize tasks to maintain workflow.
• EPIC EMR experience preferred.

Responsibilities

• Answers calls, screens messages, and provides information to patients.
• Greets and registers patients promptly and courteously.
• Oversees waiting area and coordinates patient movement.
• Instructs on appointments, procedures, and testing; coordinates pre-op testing.
• Schedules appointments, procedures, or surgeries and adjusts schedules daily.
• Verifies information in EMR and insurance; obtains authorizations as needed.
• Ensures paperwork like consent forms and allergy lists are on file.
• Collects co-pays and explains fees to patients.

Skills

Strong communication

Attention to detail

Typing 40 WPM

EMR experience

Education

High School Diploma or GED

Tools

EPIC EMR

Job description

El Camino Health Medical Network is currently seeking a talented Scheduler to join our growing healthcare team in Santa Clara County!

Pay: $28.68 - $30.13/hr.

Location: San Jose, CA (Expected to relocate to our Cupertino Clinic at some point in the future)

Shift: M-F, 8:00am-5:00pm

El Camino Health Medical Network is recruiting Full-time Scheduler for our El Camino Health Multi-Specialty Care outpatient practices located in San Jose, CA.

The Scheduler creates and schedules patient appointments in an efficient and timely manner. They facilitate communications throughout the medical practice.

Job Summary

• Answers telephone, screens calls, takes messages, and provides information to patients.
• Greets and registers patients in a prompt, pleasant and helpful manner.
• Oversees waiting area, coordinates patient movement, reports problems or irregularities.
• Instructs and answers questions of patients regarding appointments, scheduled procedures and testing. Coordinates pre-op testing as directed by physician.
• Schedules patients' appointments, procedures, or surgeries
• Adjusts and/or verifies physician and office schedules daily.
• Verifies necessary information in the EMR, various insurance plans, and obtains authorizations for scheduled procedures as needed.
• Ensures all necessary paperwork such as consent forms and allergy lists are completed and on file.
• Reviews all instructions with the patient and collects fees such as co-pays.

Requirements

• High School Diploma or GED
• One (1) year experience in a medical office or outpatient/ambulatory care organization
• At least one (1) year experience of medical terminology required
• Word processing and computer experience
• Experience working with an EMR
• Ability to accurately type a minimum of 40 WPM
• Strong verbal and written communications, and active listening skills
• Solid patient/guest relations skills with the ability to communicate in a professional, courteous and efficient manner
• Ability to perform basic math
• Excellent attention to detail
• Ability to effectively organize and prioritize task to complete assignments within the time allotted to maintain standard workflow
• Ability to work effectively as a team member who is flexible, cooperative and willing to assist others
• EPIC EMR experience preferred