Scheduler

Integrated Human Capital; San Antonio (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Integrated Human Capital is seeking a Scheduler to coordinate design, maintenance, emergency work, and customer requests, ensuring on-time completion and adherence to due dates using Work Manager, SAP, and Mobile Dispatch.

The role involves developing work schedules for internal or contractor crews, reviewing designs for resource needs, preparing permits, and monitoring daily progress. Strong communication and MS Office skills are essential.

Qualifications

• Minimum high school diploma or GED.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Strong written and verbal communication for all levels of personnel.
• Ability to develop and maintain working relationships with customers and support teams.

Responsibilities

• Develop soft schedules for design stages to provide workload visibility and estimate construction start dates.
• Develop construction schedules for internal and/or contractor crews for customer visibility.
• Receive and create job packages for both planned and emergency work.
• Manage the schedule to meet customer due dates.
• Review design sketches to determine resources and hours needed.
• Assist with permits and required locates prior to work.
• Provide support with SAP and Mobile Dispatch entries as needed.
• Monitor crew workload and adjust schedules as required.
• Schedule and dispatch each job using Service Suite Dispatch, Mobile Data, and Work Manager.
• Review and sequence work orders to meet schedules.

Skills

Strong communication

Ability to work with minimal direct

Team collaboration

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

GIS software

SAP

Work Manager

Service Suite

Job description

The Scheduler position serves a vital role in the workflow process that ensures requests from various engineering areas are scheduled to be completed to meet customer due dates and commitments.

This includes work on design sketches, maintenance orders, emergency work from System Operations, customer service requests and crew follow up orders that are generated through Work Manager, SAP, or Mobile Data. Resource decisions for internal and/or contract crews are made based on crew availability and workload, as well as shifting work between amongst crews to ensure commitments are met and crew productivity is optimized.

The tracking of project status and delays are recorded by the Scheduler in Work Manager, SAP, or Mobile Dispatch as required for monthly reporting. The Scheduler will work closely with Construction Inspectors, Power Quality Specialists, Reliability Engineers, Designers, Design Management Teams, Claims, Customer Service, and System Operations as needed.

• Develop soft schedules for work in design stages for workload visibility and estimated construction start dates.
• Develop construction work schedules for internal and/or contractor crews for customer visibility.
• Receive and create job packages for both planned and emergency work.
• Manage the schedule to meet the customer requested due dates.
• Review design sketches to determine the construction resources needed and estimated hours needed to construct the project.
• Prepare the jobs by applying for all necessary permits, including COSA permits, TX-DOT permits, 811 locates and water locates, prior to the work being given to the crews.
• Assist with creation of vegetation and/or maintenance orders in SAP and Mobile Dispatch as necessary.
• Manage notifications received in Mobile Dispatch and assign to personnel for field verification and completion.
• Monitor the crew workload and adjust schedules as needed.
• Schedule and dispatch each job, utilizing Service Suite Dispatch Application, Mobile Data, and Work Manager systems adding comments as job progresses and documenting any holds/delays.
• Review and associated work orders for sequencing of construction needed to meet schedules, ensuring work is scheduled in sequence.
• Print out Design sketches from Work Manager and assign to internal and/or contractor crews as needed for support of Capital projects.
• Input planned outage information into GIS for IVR system messages to customers.
• Run reports daily on work scheduled.
• Assist with reviewing crew time sheets as needed.
• Check department voicemail inbox daily; to include calling back Customers as needed and dispatching resources as needed to address work resulting from voicemail messages.
• Assist with generation of GIS circuit maps for circuit patrol inspections as required.
• Assist with reviewing and preparing Contractor invoices for payment.
• Assist with creation and tracking of work orders in Excel spreadsheet or Access database as necessary.
• Receive and handle inquiries raised by the Design, Construction, System Operation, Claims, Customer Service and Outside Services business areas.
• Receive and handle crew calls requesting information, updates to locates, follow up with Designers and record the completion of daily work by each crew.
• Utilize Scheduling Dashboards for monitoring of work and project due dates as risk.
• Attend monthly Safety Meetings and Staff Meetings.
• Provide relief to other Schedulers.
• Volunteer Schedulers serve as Wire Down Manager during storms identified by System Operations and dispatch wire down orders to wire down personnel and assist System Operators where needed.
• Complete other assignments as necessary.

Minimum Qualifications:

• High school diploma or GED
• Ability to meet goals and objectives with minimal direct supervision
• Proficient in Microsoft Office Word, Excel and PowerPoint
• Well-developed written and verbal communication skills for interaction with all levels of personnel
• Ability to develop and maintain working relationships with customers and support teams.

Preferred Qualifications:

• Prior scheduling/dispatching experience or exposure to Service Suite 9.3.1 (Mobile Data System) and CGI Work Manager systems.
• An understanding of construction practices, crew crafts, and sequencing of construction.
• Ability to read and analyze GIS Designs.
• Prior experience using Work Manager and SAP.