Medical Scheduler

Randstad USA; Rockville (MD); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical

Prescription

Dental

Vision

AD&D

Life Insurance

Short-term Disability

401K plan

Job summary

Randstad USA in Rockville, MD seeks a Scheduling Specialist to support daily operations, manage shift updates, and coordinate with field staff to ensure seamless service delivery.

You will handle high-volume calls, maintain schedules, enter data accurately, and assist other administrative teams during peak times. A High School diploma is required, and compensation is $20–$23 per hour with regular daytime hours.

Qualifications

• 1–3 years of administrative or office coordination experience.
• Experience in home care, healthcare operations, or high-volume staffing is desirable.
• Excellent phone etiquette, active listening, and rapport building with clients and teams.

Responsibilities

• Staff open shifts promptly, coordinate new cases, and monitor schedules to prevent gaps.
• Handle high-volume phone inquiries, relay essential updates, and share plan-of-care notes with field staff.
• Record shift changes and notes in scheduling databases and cloud repositories.
• Assist administrative teams during peak hours to ensure uninterrupted service.

Skills

Microsoft Office

Scheduling

Confidentiality

Front Desk

Phone Etiquette

Calendar Management

Office Support

Problem Solving

Interpersonal

Organization

Prioritization

MS Office

Screening

Education

High School

Job description

We are seeking a proactive, highly organized Scheduling Specialist to support our daily operational workflow and ensure seamless service delivery. In this dynamic role, you will serve as a primary point of contact for staffing shifts, managing schedule updates, handling client communications, and coordinating with field personnel.

salary: $20 - $23 per hour shift: First work hours: 8 AM - 5 PM education: High School

Responsibilities

• Shift & Coverage Management: Staff open shifts promptly, coordinate new cases, and actively monitor schedules to eliminate coverage gaps.


• Client & Team Communication: Handle high-volume phone inquiries with exceptional professionalism, relay essential updates, and ensure field staff receive critical plan-of-care notes.


• Data Entry & Documentation: Accurately record shift changes, call notes, and operational information within scheduling databases and cloud repositories.


• Cross-Departmental Support: Assist administrative teams during peak operational hours to ensure high-quality, uninterrupted service.

Qualifications & Requirements

• Experience: 1–3 years of administrative or office coordination experience. Experience in home care, healthcare operations, or high-volume staffing environments is highly desirable.


• Customer Service & Communication: Exceptional phone etiquette, active listening skills, and the ability to build rapport with clients, families, and internal teams.


• Technical Proficiency: "Computer savvy" with experience using cloud-based platforms and standard Microsoft software suite.


• Key Traits:Critical thinking, high attention to detail, conflict management skills, and the ability to thrive in a fast-paced environment.

Skills

• Microsoft Office


• Scheduling Appointments


• Handling Confidential Information


• Front Desk


• Answering Phones


• Maintaining Calendars


• Office Support


• Problem Solving


• Interpersonal Skills


• Organization


• Prioritizing


• MS Office


• Scheduling


• SCREENING

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including:

• medical


• prescription


• dental


• vision


• AD&D


• life insurance offerings


• short-term disability


• 401K plan

This posting is open for thirty (30) days.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].