Scheduler

Phoenix Virtual Solutions; Phoenix (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

Phoenix Virtual Solutions is seeking a Scheduler to manage nurse and caregiver schedules, coordinate shift coverage, and serve as a key communication point between staff, patients, and families. This role involves strong relationships with caregivers and clients, virtual visit coordination, and various administrative duties. Candidates must have at least two years of U.S. healthcare scheduling experience and proficiency in WellSky. Excellent communication and organizational skills are vital for success in this position.

Qualifications

• Minimum of two (2) years of experience in U.S. healthcare scheduling.
• Proficiency in WellSky is a must.
• Above-average written and verbal communication skills.
• Excellent organizational and time-management skills.

Responsibilities

• Schedule and coordinate caregiver assignments based on client needs.
• Build and maintain strong relationships with caregivers and clients.
• Conduct and manage initial visits and follow-up visits virtually.
• Ensure that all care plans are properly followed and documented.
• Communicate effectively using various platforms.
• Serve as the liaison between caregivers, clients, and internal departments.
• Handle back-office administrative tasks.
• Participate in virtual calls in a professional setting.

Skills

Healthcare scheduling experience

Proficiency in WellSky

Data entry

Communication skills

Organizational skills

Tools

RingCentral

MS Teams

WhatsApp

WellSky/Kinnser

Job description

The Scheduler responsible for managing nurse and caregiver schedules, coordinating shift coverage, and serving as a key communication point between staff, patients, and families. This role will also support the team with general administrative duties and client communications.

Responsibilities

• Schedule and coordinate caregiver assignments based on client needs
• Build and maintain strong relationships with caregivers and clients
• Conduct and manage initial visits and follow-up visits virtually
• Ensure that all care plans are properly followed and documented
• Communicate effectively using RingCentral, MS Teams, WhatsApp, and WellSky/Kinnser
• Respond to inbound calls and make outbound calls as needed
• Serve as the liaison between caregivers, clients, and internal departments
• Handle back-office administrative tasks including managing emails, records, and follow-up documentation
• Participate in virtual calls on-camera with a professional and noise-free environment
• Anticipate scheduling or care issues and take proactive measures to resolve them
• Perform general administrative duties such as data entry, filing, and document preparation
• Work on special projects as assigned

Qualifications

• Minimum of two (2) years of experience in U.S. healthcare scheduling
• Proficiency in WellSky (required)
• Experience with data entry and maintaining accurate records
• Above-average written and verbal communication skills
• Excellent organizational and time-management skills