Scheduler

BrightCare HomeCare LLC; Metairie (LA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Retirement

Weekly pay

Tap Check

Flexible schedule

Ample room for growth

Hands on training

Job summary

BrightCare Home Care LLC in Metairie, LA, is seeking a Scheduler/Administrative Assistant to support daily operations, coordinate schedules, and ensure high-quality service for seniors. You will assist office staff, caregivers, and clients, use WellSky to manage schedules and client data, and help maintain accurate records.

Ideal candidates have at least one year in customer service, strong communication, organization, and a compassionate approach.

Qualifications

• Excellent communication and problem-solving skills are essential.
• Ability to prioritize and manage multiple tasks in a busy environment.
• Compassion, patience, and a desire to improve the lives of seniors and their families.

Responsibilities

• Greet visitors and provide professional, friendly assistance.
• Answer calls promptly and route to appropriate staff.
• Perform clerical tasks: mail handling, copying, filing, faxing, and maintaining supplies.
• Oversee maintenance of office equipment and coordinate with vendors.
• Respond to caregiver inquiries and schedule follow-ups.
• Handle client inquiries with care, scheduling assessments and timely communication.
• Update client and caregiver records in WellSky and Excel.
• Assist with marketing by gathering photos/updates for the monthly newsletter.
• Fill short-term caregiver shifts to maintain continuity of service.
• Manage a high volume of scheduling calls and fill open shifts quickly.
• Match clients with caregivers based on skills, personality, and availability.
• Maintain documentation of schedules, client details, and caregiver performance.
• Collaborate with team to resolve client or caregiver issues promptly.

Skills

Excellent communication

Problem solving

Prioritization

Compassion

Patience

Tools

WellSky Scheduling Software

Job description

Full Job Description

Only Apply If...

• You have worked in a fast-paced office setting and maintained long-term employment with the same company.

• You have at least one year of experience in Customer Service, Microsoft Office, Troubleshooting, and WellSky Scheduling Software.

• You can successfully pass both a criminal background check and a drug screening.

Your Schedule

Monday - Friday + PRN (as needed) Weekends

Objective

The Scheduler/Administrative Assistant plays a key role in supporting the daily operations of BrightCare Home Care. This individual provides administrative support to office staff, caregivers, and clients while helping ensure smooth scheduling and exceptional service delivery.

Success in this position requires excellent communication, organization, and multitasking skills- along with hands-on experience using WellSky to manage schedules, documentation, and client information.

Your main responsibility will be to match BrightCare clients with dependable and skilled caregivers to create meaningful relationships and ensure consistent, high-quality care.

What You’ll Be Doing

Primary Responsibilities

• Warmly greet all visitors and provide professional, friendly assistance.

• Answer incoming calls promptly (ideally by the second ring) and direct them to the appropriate staff member.

• Perform general clerical tasks such as mail handling, copying, filing, faxing, and maintaining office supplies.

• Oversee the maintenance of office equipment (printers, fax machines, phones, etc.) and coordinate with vendors when needed.

• Respond to caregiver inquiries, provide information, and schedule necessary follow-ups.

• Handle client inquiries with care-scheduling assessments, responding to questions, and ensuring timely communication.

• Accurately update and maintain client and caregiver records in WellSky and Excel.

• Support marketing efforts by gathering photos and updates for BrightCare's monthly newsletter.

• Step in when needed to fill short-term caregiver shifts to maintain continuity of service.

Secondary Responsibilities

• Manage a high volume of scheduling calls, ensuring open shifts are filled quickly and accurately.

• Match clients with the most suitable caregivers based on skills, personality, and availability.

• Maintain accurate documentation of schedules, client details, and caregiver performance.

• Collaborate with team members to resolve client or caregiver issues promptly and professionally.

Preferred Qualifications

• At least 1 year of hands-on experience using WellSky (ClearCare) for scheduling and documentation.

• Excellent communication and problem-solving skills.

• Strong ability to prioritize and manage multiple tasks in a busy environment.

• Compassion, patience, and a sincere desire to improve the lives of seniors and their families.

  Benefits:

• Health Insurance

• Retirement

• Weekly pay

• Tap Check

• Flexible schedule

• ample room for growth

• Hands on training