Scheduler

mclarenhlth; Petoskey (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

McLaren Health is seeking a patient scheduling and front desk associate to set up exams, procedures, and tests for patients. The role involves handling patient inquiries, collecting accurate insurance information, and scheduling promptly to ensure smooth operations.

The ideal candidate has a High School Diploma or GED and preferably two years in healthcare scheduling, with strong customer service and data-entry skills. Equal opportunity employer and confidentiality are emphasized.

Qualifications

• High School Diploma or GED.
• Prior scheduling experience.
• Two years of experience, preferably in health care.

Responsibilities

• Answer incoming calls and schedule patients for exams/tests/procedures.
• Review patient and insurance information for accuracy and completeness.
• Educate patients on exam/test preparation and answer related questions.
• Update patient records and notes for the technologist, customer, or future reference.
• Follow site-specific protocols and keep protocol documentation up-to-date.
• Obtain proper approval for schedule changes or cancellations.
• Maintain confidentiality of personal and financial data.
• Interact courteously with patients, remaining calm with difficult customers.
• Perform clerical duties such as maintaining databases, faxing and scanning histories.
• Perform other related duties as required and directed.

Skills

Customer service

Scheduling

Phone etiquette

Data entry

Education

High School Diploma or GED

Job description

Position Summary: Sets up exams, procedures and tests for patients; handles customer service inquiries. Ensures the smooth operation by obtaining accurate and complete patient and insurance information.

Essential Functions and Responsibilities:

1. Deliver quality customer service by answering incoming phone calls or contacting patients by phone to determine appropriate exam/test/procedure and schedule patient appropriately.
2. Review screening form and obtain/verify patient and insurance information to ensure accuracy and completeness.
3. Ensure best possible customer service by properly educating the patient on the exam/test/procedure preparation and answering related questions.
4. Update patient record, including any notes necessary for the technologist, customer, or future reference.
5. Follows site‑specific protocols and keeps protocol documentation up‑to‑date to ensure compliance.
6. Obtains proper approval for schedule changes or cancellations as appropriate.
7. Maintain total confidentiality of personal and financial data.
8. Act in a courteous manner and maintain composure even when dealing with angry or irritated patients.
9. Other clerical duties may include maintaining databases, faxing and scanning patient histories, answering phones, and updating patient account information.
10. Performs other related duties as required and directed.

Qualifications:

Required:

• High School Diploma or GED.

Preferred:

• Prior scheduling experience.
• Two years of experience, preferably in health care.

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans.