Scheduler

McLaren Health Care; Lansing (MI); On-site; USD 34,000 - 52,000; Full time

Job summary

McLaren Health Care in Lansing, MI is seeking a patient services clerk to deliver quality front-desk support. You will handle incoming calls, schedule exams and tests, verify patient and insurance information, and help ensure smooth clinical operations.

The ideal candidate has a High School diploma or GED, strong communication skills, and a commitment to confidentiality. This full-time role follows site protocols and offers stable hours and opportunities for growth.

Qualifications

• High school diploma or GED required.
• Excellent customer service and communication skills.
• Experience with scheduling and coordinating tests or procedures.
• Ability to collect and verify patient and insurance information.
• Knowledge of privacy and confidentiality requirements.

Responsibilities

• Deliver quality customer service by answering incoming calls and scheduling exams/tests/procedures.
• Review screening forms and obtain/verify patient and insurance information to ensure accuracy and completeness.
• Educate patients on exam/test/procedure preparation and answer related questions.
• Update patient records with notes for technologists and future reference.
• Follow site-specific protocols and keep documentation up-to-date to ensure compliance.
• Obtain proper approval for schedule changes or cancellations as appropriate.
• Maintain total confidentiality of personal and financial data.
• Be courteous and maintain composure when dealing with upset patients.
• Perform other clerical duties such as maintaining databases, faxing/scanning histories, answering phones, and updating accounts.
• Perform other related duties as required and directed.

Skills

Customer service

Phone screening

Scheduling coordination

Data entry

Confidentiality

Education

High School Diploma or GED

Tools

Electronic health records (EHR)

Job description

Sets up exams, procedures and tests for patients; handles customer service inquiries. Ensures the smooth operation by obtaining accurate and complete patient and insurance information.

Essential Functions and Responsibilities:

• D e l i v e r quali t y c u s t o m e r s e r v i c e b y ans wer in g in c o m i n g ph o n e c all s o r c o n t a ct i n g pa t i e n ts b y ph o n e t o d ete r m i n e appropriate ex a m/test/procedure an d s c h e dul e pa t i e n t appropriately.
• Re v i ew s c r e e nin g f o r m a n d obtain/ ve rify patient and insurance inf o r m a t i o n to e n sur e a cc ura c y and completeness.
• E nsur e b e s t p o s sibl e c u s t o m er s e r v i ce b y p r o p e rl y e d u c a t i n g t h e pa t i e n t o n t h e ex a m/test/procedure pr e para t i o n an d ans we rin g related qu e s t i o n s.
• Upda te pa t i e n t r e c o r d, in c ludin g an y n o tes n e ce ssa r y f o r t h e t e c h n o l o gi s t, c us to m e r , o r fu t ur e r e f e r e n c e.
• F o ll o w s si t e -sp ec if i c pr o t o c o l s an d k ee p s p r o t o c o l d o c u m e n t a t i o n up- t o -da te t o e nsur e c o m plian ce.
• O b t ain s pr o p e r appr o v a l f o r s c h e dul e c hang e s o r c an c e lla t i o n s a s app r o pri a te.
• Maintain total confidentiality of personal and financial data.
• Act in a courteous manner and maintain composure even when dealing with angry or irritated patients.
• Other clerical duties may include maintaining databases, faxing and scanning patient histories, answering phones, and updating patient account information.
• Performs other related duties as required and directed.

Required:

• High School Diploma or GED.

Preferred:

• Prior sch e duling e x p e r i e n c e.
• Two years of experience, preferably in health care.

Additional Information

• Schedule: Full-time
• Requisition ID: 26010190
• Daily Work Times: 8a-430p
• Hours Per Pay Period: 80
• On Call: No
• Weekends: No