Scheduler

McLaren Health Care; Petoskey (MI); On-site; USD 19,000 - 26,000; Full time

Job summary

McLaren Health Care in Petoskey, MI is seeking a patient services coordinator to set up exams, procedures and tests, and to handle scheduling and patient inquiries. You will verify insurance information and educate patients on preparation steps.

You will maintain patient records, follow site protocols, and ensure confidentiality. Strong phone and data-entry skills are essential; prior scheduling experience is preferred.

Qualifications

• High school diploma or GED required.

Responsibilities

• Answer incoming calls and contact patients to determine appropriate exam/test/procedure and schedule.
• Review screening form and verify patient and insurance information for accuracy.
• Educate patients on exam/test/procedure preparation and answer related questions.
• Update patient records with notes for technologist, patient, or future reference.
• Follow site protocols and keep documentation up-to-date to ensure compliance.
• Obtain approvals for schedule changes or cancellations as needed.
• Maintain confidentiality of personal and financial data.
• Communicate courteously and remain professional with difficult patients.
• Perform additional clerical duties such as database maintenance, faxing, and scanning patient histories.

Education

High School Diploma or GED

Job description

Position Summary: Sets up exams, procedures and tests for patients; handles customer service inquiries. Ensures the smooth operation by obtaining accurate and complete patient and insurance information.

Essential Functions and Responsibilities:

• Deliver quality customer service by answering incoming phone calls or contacting patients by phone to determine appropriate exam/test/procedure and schedule patient appropriately.
• Review screening form and obtain/verify patient and insurance information to ensure accuracy and completeness.
• Ensure best possible customer service by properly educating the patient on the exam/test/procedure preparation and answering related questions.
• Update patient record, including any notes necessary for the technologist, customer, or future reference.
• Follows site-specific protocols and keeps protocol documentation up-to-date to ensure compliance.
• Obtains proper approval for schedule changes or cancellations as appropriate.
• Maintain total confidentiality of personal and financial data.
• Act in a courteous manner and maintain composure even when dealing with angry or irritated patients.
• Other clerical duties may include maintaining databases, faxing and scanning patient histories, answering phones, and updating patient account information.
• Performs other related duties as required and directed.

Qualifications:

Required:

• High School Diploma or GED.

Preferred:

• Prior scheduling experience.
• Two years of experience, preferably in health care.

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans.

Additional Information

• Schedule: Full-time
• Daily Work Times: 7am-3:30pm
• Hours Per Pay Period: 80
• On Call: No
• Weekends: No