Patient Coordinator (Call Center)

Essen Medical Associates; New York (NY); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Competitive hourly rate ($20/hour)

Growth opportunities

Supportive, team-oriented environment

Job summary

Essen Medical Associates is seeking a Patient Coordinator – Women’s Health to join our Call Center team in New York City. This patient-facing role involves managing inbound and outbound calls, scheduling appointments, and supporting care coordination for women's health services. Ideal candidates have at least a year of healthcare call center experience, strong communication skills, and preferably experience in Women's Health. Our supportive environment offers competitive pay, growth opportunities, and a chance to make a meaningful impact on patient care.

Qualifications

• 1+ year of experience in a healthcare call center required.
• Experience in Women’s Health, OB/GYN, or Care Coordination strongly preferred.
• Ability to manage high call volumes in a fast-paced environment.

Responsibilities

• Handle high-volume inbound and outbound calls in a call center environment.
• Schedule, reschedule, and confirm patient appointments for Women’s Health services.
• Document all interactions accurately in the EMR system.

Skills

Strong communication skills

Customer service skills

Ability to manage high call volumes

Bilingual Spanish

Tools

EMR/EHR systems (eCW, Epic)

Job description

Overview

At Essen Health Care, we care for that!

As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under‑served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20‑year commitment has fueled an unwavering dedication toward innovating a better health‑care delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women’s health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in‑person at over 35 medical offices and at home through the Essen House Calls program.

Essen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today!

Job Summary

Essen Health Care is seeking a Patient Coordinator – Women’s Health to join our Call Center team. This role is responsible for managing inbound/outbound patient communications, scheduling appointments, and supporting care coordination for women’s health services. This is a fast‑paced, patient‑facing role ideal for someone with strong communication skills and prior health‑care call center experience.

Responsibilities

• Handle high‑volume inbound and outbound calls in a call center environment
• Schedule, reschedule, and confirm patient appointments for Women’s Health services (OB/GYN, prenatal, etc.)
• Provide patients with accurate information regarding services, providers, and locations
• Verify patient demographics, insurance, and eligibility
• Coordinate care and follow‑ups, including referrals and test scheduling
• Address patient inquiries with professionalism, empathy, and urgency
• Document all interactions accurately in the EMR system
• Collaborate with clinical and administrative teams to ensure seamless patient experience

Qualifications

• 1+ year of experience in a healthcare call center required
• Experience in Women’s Health, OB/GYN, or Care Coordination strongly preferred
• Strong communication and customer service skills
• Ability to manage high call volumes in a fast‑paced environment
• Experience with EMR/EHR systems (eCW, Epic, or similar preferred)
• Bilingual Spanish preferred (not required)

What We Offer

• Competitive hourly rate ($20/hour)
• Growth opportunities within a leading health‑care organization
• Supportive, team‑oriented environment
• Opportunity to make a meaningful impact on patient care

Equal Opportunity Employer

Essen Health Care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.