Scheduler

AQUALIS; Morrisville (NC); Hybrid; USD 37,000 - 39,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Professional growth and development

Hybrid and flexible work environment

Job summary

AQUALIS is seeking a detail-oriented Scheduling Coordinator in Morrisville, NC to manage field service scheduling, inspections, and service visits. You will coordinate with technicians, customers, and operations to ensure timely completion and route efficiency.

Ideal candidates have 2+ years in scheduling or related fields, strong communication skills, and proficiency with Outlook, Excel, and Teams. A Hybrid work environment and opportunities for professional growth are offered.

Qualifications

• 2+ years in scheduling, dispatching, logistics, customer service or operations coordination.
• Strong organizational and multitasking abilities required.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Outlook, Excel, Teams, and similar business apps.
• Ability to thrive in a fast-paced environment with shifting priorities.

Responsibilities

• Schedule and coordinate field services.
• Arrange inspections, maintenance, repair, and rehab work for field techs and subcontractors.
• Coordinate recurring service visits per contracts and service agreements.
• Balance technician availability, routing, workload, and customer priorities.
• Adjust schedules for weather, site access, emergencies, or operational changes.
• Develop efficient daily routes to minimize travel and nonproductive time.
• Collaborate with Service Delivery Managers, Account Managers, and Operations teams to ensure timely work.
• Monitor work order queues and scheduling backlogs.
• Prioritize urgent and corrective maintenance requests.
• Assist in optimizing technician utilization and route efficiency.
• Serve as primary contact for scheduling-related customer communications.
• Confirm appointments and communicate updates or delays.
• Support resolution of customer concerns and escalations.

Skills

Scheduling experience

Organizational skills

Multitasking

Verbal communication

Written communication

Education

High school diploma or GED

Associate's or Bachelor's degree in Business/Operations/Logistics

Tools

Microsoft Outlook

Excel

Microsoft Teams

Microsoft Dynamics 365

Job description

Who is AQUALIS?

AQUALIS is the nationwide leading provider of comprehensive water management services focused on maintaining, inspecting, and repairing post-construction stormwater and lift station systems. We provide our clients with environmental compliance while inspiring change by preserving and protecting our most precious natural resource…water.

Who is AQUALIS?

AQUALIS is the nationwide leading provider of comprehensive water management services focused on maintaining, inspecting, and repairing post-construction stormwater and lift station systems. We provide our clients with environmental compliance while inspiring change by preserving and protecting our most precious natural resource…water.

Join AQUALIS and Help Keep Critical Infrastructure Flowing

At AQUALIS, we deliver innovative stormwater management solutions that help our clients protect assets, maintain regulatory compliance, and preserve environmental resources. Our services support thousands of stormwater assets across the country, including retention ponds, detention systems, drainage infrastructure, and water quality facilities.

Why AQUALIS?

At AQUALIS, we believe operational excellence starts with great people. We offer a collaborative culture where employees are empowered to make an impact, continuously improve processes, and contribute to meaningful environmental and infrastructure solutions.

Benefits Include

• Competitive compensation
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and company holidays
• Professional growth and development opportunities
• Hybrid and flexible work environment opportunities

What You'll Do

• Schedule and Coordinate Field Services
• Schedule inspections, maintenance, repair, and rehabilitation work for field technicians and subcontractors.
• Coordinate recurring service visits in accordance with customer contracts and service agreements.
• Balance technician availability, geographic routing, workload capacity, and customer priorities.
• Adjust schedules as needed due to weather conditions, site access restrictions, emergency requests, or operational changes.
• Build efficient daily routes to minimize travel and nonproductive time.
• Balance workloads across crews and geographic service areas
• Support Service Delivery Operations
• Collaborate with Service Delivery Managers, Account Managers, and Operations teams to ensure work is completed on time.
• Monitor and manage work order queues and scheduling backlogs.
• Assist in prioritizing urgent and corrective maintenance requests.
• Help optimize technician utilization and route efficiency.
• Deliver Outstanding Customer Service
• Serve as a primary point of contact for scheduling-related customer communications.
• Confirm appointments and communicate schedule updates, delays, and changes.
• Support resolution of customer concerns and escalations.
• Build positive relationships with both internal and external stakeholders.
• Manage Systems and Documentation
• Create, update, and maintain work orders in company systems.
• Ensure accurate scheduling, documentation, and status tracking.
• Review completed work orders for completeness and accuracy.
• Support operational reporting and performance tracking activities.

Required Qualifications

• High school diploma or GED.
• Minimum of 2 years of experience in scheduling, dispatching, logistics, customer service, or operations coordination.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Proficiency with Microsoft Outlook, Excel, Teams, and other business applications.
• Ability to work effectively in a fast-paced environment with shifting priorities.

Preferred Qualifications

• Experience supporting field service, construction, environmental, facilities management, or infrastructure operations.
• Experience with Microsoft Dynamics 365, CRM systems, field service management software, or similar scheduling platforms.
• Knowledge of route planning, resource allocation, and workforce scheduling best practices.
• Associate's or Bachelor's degree in Business, Operations, Logistics, or a related field.

What Makes You Successful

• Highly organized and detail oriented.
• A strong communicator who enjoys working with customers and field teams.
• Calm under pressure and able to solve problems quickly.
• Customer-focused and committed to delivering exceptional service.
• Comfortable managing multiple priorities simultaneously.
• Proactive, accountable, and team oriented.

AQUALIS is an Equal Opportunity Employer and values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected characteristic under applicable law.

Pay: $26.50 - $28.50 per hour