Director I, Service Delivery

AQUALIS; Orlando (FL); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Healthcare, Vision & Dental Insurance

401(k) with employer matching

Paid time off & holidays

Company-paid holidays

Job summary

AQUALIS Stormwater Management in Orlando, FL seeks a Director I, Service Delivery to lead inspections and the preventative maintenance program for stormwater and lift station systems. You will drive budgets, quality output, and client satisfaction across the region.

This role requires strong project management experience, safety leadership, and a commitment to regulatory compliance. The company offers healthcare, 401(k) matching, paid time off, and growth opportunities.

Qualifications

• Bachelor’s Degree in Business, Project Management, Engineering, or related discipline.
• 5+ years of Project Management; experience in engineering, construction, or environmental remediation is a plus.
• Familiarity with stormwater management, drainage, construction, grading, and erosion & sediment control measures.
• Stormwater Control Measure (SCM) certification strongly preferred

Responsibilities

• Direct reports: manage performance against KPIs, regional objectives, and profitability targets.
• Develop and execute plans aligning with the business unit’s strategy; drive customer experience and growth.
• Interact with customers and government entities to resolve issues and ensure regulatory compliance.
• Ensure consistency across teams through documentation and effective communication.
• Oversee training development for field staff within the territory.

Skills

MS Word

MS Excel

Leadership

Travel readiness

Verbal & written communication

Education

Bachelor’s Degree in Business/PM/Engineering

Tools

Microsoft Word

Microsoft Excel

Job description

About the Organization AQUALIS is the nationwide leading provider of comprehensive water management services focused on maintaining, inspecting, and repairing post-construction stormwater and lift station systems. We provide our clients with environmental compliance while inspiring change by preserving and protecting our most precious natural resource…water.

Who is AQUALIS?

AQUALIS is the nationwide leading provider of comprehensive water management services focused on maintaining, inspecting, and repairing post-construction stormwater and lift station systems. We provide our clients with environmental compliance while inspiring change by preserving and protecting our most precious natural resource…water.

Why work at AQUALIS?

AQUALIS provides sustainable water compliance and management solutions for the betterment of our nation’s communities and corporations. Working at AQUALIS is a unique opportunity to be a part of an environmentally progressive, sustainable water management team that performs at the highest professional level. We pride ourselves on respect, loyalty, integrity and inclusion. Our Company's culture is supported by our core values: Personal Responsibility & Accountability, Exceptional Customer Experience, and Sustainable & Innovative Water Management. We are committed to providing personal and professional development through continuing education, investment in tools and technology, and position-related training. AQUALIS provides all full-time employees with competitive annual pay raise potential, paid vacation time, eligibility to enroll in a company sponsored group healthcare plan, 401(k) matching, as well as real flexibility and growth potential.

Where do you fit in?

The Director I, Service Delivery provides leadership and regional governance over inspections and the preventative maintenance program for clients within their territory with particular focus on budgets within the service line and quality output in the field services, including support to the subcontracted preventative maintenance services within the defined region to emphasize quality, timeliness and overall client satisfaction.

Duties/Responsibilities

• Manage the performance of direct reports to the established key performance indicators (KPIs) and regional objectives such as: gross revenue, profit margins and others defined by executive leadership
• Implement and execute plans to complement the business unit's strategic and operating plan; champion the execution of tactical initiatives within the business unit to maximize the customer experience, growth and durability while optimizing profitability.
• Interact with customers and local, state and federal government employees to resolve customer service concerns; ensure regulatory compliance standards are met
• Maintain consistency among corporate, division, and service line teams through documentation and communication
• Responsible for development and implementation of training for field staff within their territory of Service Delivery teams
• Manage operations to ensure compliance with all standards including environmental, operating, regulatory, safety and ethics
• Oversee effective safety and accident prevention programs to ensure all reasonable action are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain an effective loss control and safety program
• Ensure consistent quality of deliverables by incorporating industry best practices; monitoring project communications such as status reports for clients; and implementing lessons learned into performance management oversight of awarded projects
• Approve & submit weekly required time reports and credit card expenses
• Assist with customer bidding events to maintain current territory and gain additional locations for departmental growth
• Perform QA / QC checks in the field as needed to support the stormwater service line
• Follow through on problems that may compromise effective job performance by using appropriate chain of command
• Demonstrate the mission, vision, and core values of the organization through conduct, behavior, actions, and words
• Maintain positive working relationships and foster cooperative work environment
• Perform other duties as required or assigned, which are reasonably within the scope of duties in this job classification

Required Skills/Abilities

• Proficiency in Microsoft Word, Adobe Acrobat, and Microsoft Excel
• Ability to interpret and analyze site and drainage plans
• Sophisticated analytical reasoning aimed at providing quality solutions with exceptional cost-saving measures
• Ability to manage multiple projects against tight deadlines with eye for excellence and minimal supervision
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Supervisory and leadership skills required.
• Willing to travel regionally as needed throughout the week.
• Background check, drug screening, and driving record review are part of the pre-employment process.
• Valid driver's license, insurability under the company's auto poicy and ability to drive company vehicles are ongoing requirements of this position.
• This position is designated as safety-sensitive and invloves operating DOT regulated vehicles, which requires inclusion of marijuana in the drug testing panel
• Ability to obtain and maintain a valid DOT Medical Certification throughout employment.

Education and Experience

• Bachelor’s Degree in Business, Project Management, Engineering, or other relevant disciplines; proven track record of work experience in similar positions may be substituted for education requirements.
• 5+ years of Project Management; experience in engineering, construction, or environmental remediation a plus.
• Familiarity and experience with stormwater management, drainage, construction, grading, and erosion & sediment control measures.
• Stormwater Control Measure (SCM) certification strongly preferred

We offer:

• Healthcare, vision and dental insurance
• Life, Accident, Short and Long Term Disability Insurance
• 401(k) retirement plan with employer matching
• Paid time off and company paid holidays

Location Orlando, FL

Category Environmental Services

Full-Time/Part-Time Full-Time

Exempt/Non-Exempt Exempt

Number of Openings 1

Base Compensation Min $75000.00 / Yr.

Base Compensation Max $95000.00 / Yr.

On Target Earnings

EOE Statement

AQUALIS Stormwater Management is strongly committed to providing a work environment that is free from all forms of harassment, discrimination and inequality. We recruit, employ, train, promote and compensate our personnel without regard to race, age, sex, religion, national origin, citizenship, marital status, veteran's status, disability, genetic information or any other personal characteristic protected by law. AQUALIS also offers protection based on sexual orientation against discrimination, harassment or inequality.

We value each and every employee and strive to make employment at AQUALIS enjoyable and satisfying. As part of our commitment, we will not tolerate any form of discrimination toward employees, applicants, vendors, customers or visitors of AQUALIS. Everyone should be treated equally and with respect regardless of race, age, sex, religion, national origin, citizenship, marital status, veteran's status, sexual preference, disability, genetic information or any other class protected under state law.

This position is currently accepting applications.