Scheduler

Elara Caring; Lafayette (IN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Tuition reimbursement for full-time

Continuing education opportunities

Opportunities for advancement

Comprehensive medical, dental, vision

401(K) with employer match

Paid time off and holidays

Pet bereavement

Pet insurance

Job summary

Elara Caring is seeking a Scheduler to support Administrators in scheduling patient visits and coordinating care teams to ensure timely, high-quality home care. You will serve as an intermediary among the Clinical Team Manager, direct care staff, physicians, and facility staff to optimize patient care and outcomes.

The role emphasizes planning, communication, and familiarity with scheduling systems, with bilingual Spanish/English skills preferred.

Qualifications

• 1 year of practical experience required.
• 1 year of experience of patient scheduling in the home care agency setting is preferred.
• Familiarity with national standards of care, state licensure, and federal conditions of participation.
• Ability to convey information and opinions, listening to others and checking for understanding, responding in appropriate message and tone.
• Ability to set timeframes, match resources to tasks, and plan ahead.

Responsibilities

• Schedule patient visits and manage direct care team member schedules to ensure timely patient care visits.
• Coordinate with CTM, direct care team members, the patient’s physician or medical provider, and other facility staff overseeing patient care.
• Support the patient journey by advancing key workflows throughout scheduling processes.
• Report to the Administrator or Branch Director.

Skills

Scheduling experience

Interpersonal communication

Conflict resolution

Bilingual English/Spanish

Education

High school diploma or GED; Associate degree preferred

Tools

Homecare Homebase

Workday

Microsoft Office

Job description

At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.

Job Description

The Scheduler supports Administrators (or Designated Branch Directors) in scheduling patient visits. By advancing key workflows throughout the patient journey, the Scheduler manages direct care team member schedules to ensure adequate and timely patient care visits. The Scheduler acts as an intermediary between the Clinical Team Manager (CTM), direct care team members, the patient’s physician or medical provider, and other facility staff overseeing patient care.

Delivering the right care, at the right time, in the right place is the mission that inspires Elara Caring, and that starts with the right people. Currently, we serve over 65,000 patients nationwide, with constant opportunities to have a significant influence in the lives of our patients and their families. This means you have countless ways to make a difference in your role as Scheduler by helping your team to reach their full potential.

To continue to be an industry pioneer delivering unparalleled care, we need Scheduler with commitment and compassion. Are you one of them?

Why Join the Elara Caring mission?

• Work in a collaborative environment.
• Be rewarded with a unique opportunity to make a difference.
• Competitive compensation package.
• Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost.
• Opportunities for advancement.
• Comprehensive insurance plans for medical, dental, and vision benefits.
• 401(K) with employer match.
• Paid time off, paid holidays, family, and pet bereavement.
• Pet insurance.

What is Required?

• High school diploma or GED required; Associates degree is preferred.
• 1 year of practical experience required.
• 1 year of experience of patient scheduling in the home care agency setting is preferred.
• Demonstrates familiarity and understanding of national standards of care, state licensure, and federal conditions of participation.
• Ability to convey information and opinions, listening to others and checking for understanding, responding in appropriate message and tone.
• Ability to set timeframes, match resources to tasks, and plan ahead.
• Ability to make decisions with incomplete information, choosing from multiple options, knowing when to escape.
• Quickly become proficient in enterprise applications (Homecare Homebase, Workday, etc.) and intermediate knowledge of Microsoft Office.
• Ability to handle complaints, manage conflict and negotiate outcomes.
• Ability to seek patient feedback, advocate for patient, understanding of patient needs, and managing patient expectations.
• Ability to respond to and control unexpected situations by evaluating solutions and taking initiative to implement best solution.
• Ability to understand financial impact of scheduling decisions and staff productivity metrics.
• Bilingual in Spanish and English preferred.

You will report to the Administrator or Branch Director.

Equal Employment Opportunity

We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail].

Pay & Benefit Information

Compensation for this role will be determined based on a variety of factors, including qualifications, skills, competencies, and relevant experience. Elara offers a broad range of benefits. Learn more at https://careers.elara.com/us/en/benefits

EVerify

Elara Caring participates in E-Verify after a job offer is accepted and Form I-9 completed.