Scheduling Manager

Elara Caring; Mount Vernon (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Tuition reimbursement

Advancement opportunities

Insurance: medical, dental, vision

401(k) with match

Paid time off & holidays

Bereavement leave

Job summary

Elara Caring is seeking a Staffing Manager for Personal Care Services to oversee scheduling, caregiver placements, and staff development in a home-care setting. You’ll lead supervisors and coordinators, ensure compliance, and drive client outcomes.

Reporting to the Regional Director or Area VP of PCS Operations, you will collaborate with case managers, clients, and internal teams to deliver high-quality care while maintaining HIPAA standards and confidentiality.

Qualifications

• Bachelor’s degree preferred or 60+ completed credits or equivalent experience in home care or healthcare operations.
• 3–5 years of supervisory experience in a healthcare environment.
• Experience supporting the elderly or disabled (professional or personal).
• Strong leadership and team management abilities.
• Excellent communication, organization, and multitasking skills.
• Proficiency in scheduling software, EMR platforms, and general computer applications.
• Knowledge of state regulations and compliance standards.
• Ability to resolve problems quickly and professionally.
• Bilingual fluency (Spanish, Mandarin/Cantonese, Russian, Portuguese) a plus.
• Familiarity with home care and Medicaid policies preferred.

Responsibilities

• Oversee timely scheduling, completion, and documentation of client visits in accordance with regulatory and company standards.
• Manage caregiver placements, long-term case assignments, start-of-care visits, and fill-in dispatch support.
• Lead, coach, and develop staffing supervisors, coordinators, and special care aides.
• Ensure accurate client schedules, authorization alignment, and same-day vacant shift coverage.
• Create staffing and dispatch plans to reduce gaps and improve staffing reliability.
• Prepare for and support state surveys, onsite monitoring, and contract audits.
• Implement operational best practices that enhance communication, efficiency, and client outcomes.
• Monitor and improve key performance indicators, including speed to fill, scheduling accuracy, NPS, and compliance measures.
• Support care teams with service plan adherence and quality initiatives.
• Collaborate with case managers, clients, caregivers, and internal departments.
• Represent Elara Caring professionally in the community, upholding mission and service values.
• Maintain confidentiality and compliance with HIPAA and regulatory standards.

Skills

Leadership

Communication

Scheduling software

EMR platforms

Regulatory knowledge

Bilingual (Spanish, Mandarin/Cantonese

Education

Bachelor's degree preferred or equivalent

Tools

Scheduling software

EMR platforms

Job description

At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there’s no place like home, and that’s why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey, we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as a Staffing Manager, Personal Care Services. Being a part of something this great starts by carrying out our mission every day through your true calling: developing an amazing team of compassionate and dedicated healthcare providers.

To continue to be an industry pioneer in delivering unparalleled care, we need a Staffing Manager with commitment and compassion. Are you one of them? If so,

Why Join the Elara Caring mission?

• Work in a collaborative environment.
• Be rewarded with a unique opportunity to make a difference.
• Competitive compensation package
• Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost
• Opportunities for advancement
• Comprehensive insurance plans for medical, dental, and vision benefits
• 401(K) with employer match
• Paid time off, paid holidays, family, and pet bereavement

As a Staffing Manager, you’ll contribute to our success in the following ways:

• Oversee timely scheduling, completion, and documentation of client visits in accordance with regulatory and company standards
• Manage caregiver placements, long-term case assignments, start-of-care visits, and fill-in dispatch support
• Lead, coach, and develop staffing supervisors, coordinators, and special care aides
• Ensure accurate client schedules, authorization alignment, and same-day vacant shift coverage
• Create staffing and dispatch plans to reduce gaps and improve staffing reliability
• Prepare for and support state surveys, onsite monitoring, and contract audits
• Implement operational best practices that enhance communication, efficiency, and client outcomes
• Monitor and improve key performance indicators, including speed to fill, scheduling accuracy, NPS, and compliance measures
• Support care teams with service plan adherence and quality initiatives
• Collaborate with case managers, clients, caregivers, and internal departments
• Represent Elara Caring professionally in the community, upholding mission and service values
• Maintain confidentiality and compliance with HIPAA and regulatory standards

What is Required?

• Bachelor’s degree preferred OR one of the following in lieu of a degree: Associate degree, 60+ completed college credit hours, Equivalent experience in home care or healthcare operations
• 3–5 years of supervisory experience in a healthcare environment
• Experience supporting the elderly or disabled (professional or personal)
• Strong leadership and team management abilities
• Excellent communication, organization, and multitasking skills
• Proficiency in scheduling software, EMR platforms, and general computer applications
• Knowledge of state regulations and compliance standards
• Ability to resolve problems quickly and professionally
• Bilingual fluency (Spanish, Mandarin/Cantonese, Russian, Portuguese) a plus
• Familiarity with home care and Medicaid policies preferred

You will report to the Regional Director or Area Vice President of PCS Operations.

This is not a comprehensive list of all job responsibilities; a full job description will be provided.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.