Scheduler

The Arbors and The Ivy Assisted Living Communities; Greenfield (MA); On-site; USD 18,184 - 25,898; Part time

Job summary

The Arbors at Greenfield is seeking a part-time Scheduler to support our care team by creating and maintaining schedules for Resident Care staff, ensuring coverage for all shifts, and coordinating with leadership to align with resident needs.

Ideal candidates are detail-oriented, calm under pressure, with strong communication and teamwork. CNA or Home Health experience is a plus; on-call responsibilities apply with opportunities to pick up additional shifts as a Resident Care Aide if certified.

Qualifications

• Scheduling experience is required.
• Strong communication skills are essential.
• Excellent time-management and organizational abilities.
• Must be a team player who supports a culture of ownership.

Responsibilities

• Create and maintain schedules for Resident Care staff, ensuring appropriate coverage for all shifts.
• Ensure staffing levels meet resident needs and comply with policies.
• Communicate scheduling changes clearly to staff and leadership, including call-outs and shift swaps.
• Manage staffing call-outs and after-hours/on-call scheduling as assigned.
• Coordinate shift coverage by contacting team members and filling open shifts promptly.
• Collaborate with Resident Care Director, Executive Director, and department leaders to align schedules with care needs.

Skills

Scheduling experience

Strong communication

Time management

Team player

Job description

Location

The Arbors at Greenfield

Position

Scheduler

Schedule

Part‑Time — 16 hours per week with paid, on‑call responsibilities, with the option to pick up additional shifts as a Resident Care Aide, if certified.

About the Role

The Scheduler plays a key role in supporting our care team and ensuring residents receive consistent, reliable service. This position requires strong organization, communication, and teamwork. The Scheduler helps strengthen our culture of excellence by supporting staffing stability—contributing to resident satisfaction, family trust, and overall community success. This role is ideal for someone who is detail‑oriented, calm under pressure, and enjoys solving problems, supporting a team, and keeping operations running smoothly.

Responsibilities

• Create and maintain schedules for Resident Care staff, ensuring appropriate coverage for all shifts.
• Ensure staffing levels meet resident needs and comply with all applicable staffing requirements, policies, and procedures.
• Communicate scheduling changes clearly and promptly to staff and leadership, including call‑outs, shift swaps, and urgent coverage needs.
• Manage and respond to staffing call‑outs, including after‑hours/on‑call scheduling responsibilities as assigned.
• Coordinate shift coverage by contacting available team members and filling open shifts in a timely and professional manner.
• Work closely with the Resident Care Director, Executive Director, and department leaders to ensure schedules align with resident care needs and community priorities.
• Assist with onboarding coordination for new hires by adding them to schedules and ensuring training shifts are properly assigned.
• Support fair and consistent scheduling practices while balancing staff availability, skills, and business needs.
• Monitor and reduce unnecessary overtime whenever possible while maintaining safe staffing and quality resident care.
• Maintain scheduling systems and documentation with accuracy, confidentiality, and attention to detail.
• Demonstrate strong customer service by supporting the care team and helping ensure residents and families experience consistent, dependable care.
• Promote a culture of collective ownership by proactively identifying staffing gaps and doing whatever it takes to support the team and community.

Requirements

• Scheduling experience.
• Strong communication skills.
• Strong time‑management and organizational skills.
• Must be a team player who supports a culture of collective ownership.
• Certified Nursing Assistant (CNA) or Home Health experience is a plus.

Our Culture

At the Arbors we believe teamwork and integrity drive excellent resident care. If you’re someone who takes ownership, communicates well, works hard, and enjoys being part of a positive team that supports one another (and shares a good laugh along the way), we’d love to meet you.

Equal Opportunity Employer

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.