Scheduler

Arbors at Greenfield; Greenfield (MA); On-site; USD 24,796 - 35,817; Part time

Job summary

The Arbors at Greenfield is seeking a Part-Time Scheduler to support our care team by creating and maintaining staff schedules, ensuring coverage for all shifts, and coordinating on-call needs.

This role emphasizes organization, clear communication, and teamwork to uphold resident care standards, while providing opportunities to take on additional shifts as a Resident Care Aide if certified. You will work closely with leadership to optimize staffing and resident satisfaction.

Qualifications

• Scheduling experience in healthcare or care settings.
• Strong written and verbal communication skills.
• Excellent time management and organizational abilities.
• Team player who supports a culture of ownership.
• CNA or Home Health experience a plus.

Responsibilities

• Create and maintain schedules for Resident Care staff, ensuring coverage for all shifts.
• Ensure staffing levels meet resident needs and comply with staffing requirements.
• Communicate scheduling changes clearly to staff and leadership.
• Manage after-hours/on-call scheduling responsibilities.
• Coordinate shift coverage by contacting team members and filling shifts.
• Work with the Resident Care Director and others to align schedules with care needs.
• Assist onboarding by adding new hires to schedules and assigning training shifts.
• Support fair scheduling practices balancing staff availability and business needs.
• Monitor overtime and maintain safe staffing.
• Maintain scheduling systems and documentation with accuracy and confidentiality.
• Demonstrate strong customer service to residents and families.
• Promote collective ownership by identifying staffing gaps and supporting the team.

Skills

Scheduling

Communication

Time management

Team player

CNA/Home Health

Job description

Scheduler

Location: The Arbors at Greenfield

Position: Scheduler

Schedule: Part-Time — 16 hours per week with paid, on-call responsibilities, with the option to pick up additional shifts as a Resident Care Aide, if certified.

About the Role

The Scheduler plays a key role in supporting our care team and ensuring residents receive consistent, reliable service. This position requires strong organization, communication, and teamwork. The Scheduler helps strengthen our culture of excellence by supporting staffing stability—contributing to resident satisfaction, family trust, and overall community success.

This role is ideal for someone who is detail-oriented, calm under pressure, and enjoys solving problems, supporting a team, and keeping operations running smoothly.

Responsibilities

• Create and maintain schedules for Resident Care staff, ensuring appropriate coverage for all shifts.
• Ensure staffing levels meet resident needs and comply with all applicable staffing requirements, policies, and procedures.
• Communicate scheduling changes clearly and promptly to staff and leadership, including call-outs, shift swaps, and urgent coverage needs.
• Manage and respond to staffing call-outs, including after-hours/on-call scheduling responsibilities as assigned.
• Coordinate shift coverage by contacting available team members and filling open shifts in a timely and professional manner.
• Work closely with the Resident Care Director, Executive Director, and department leaders to ensure schedules align with resident care needs and community priorities.
• Assist with onboarding coordination for new hires by adding them to schedules and ensuring training shifts are properly assigned.
• Support fair and consistent scheduling practices while balancing staff availability, skills, and business needs.
• Monitor and reduce unnecessary overtime whenever possible while maintaining safe staffing and quality resident care.
• Maintain scheduling systems and documentation with accuracy, confidentiality, and attention to detail.
• Demonstrate strong customer service by supporting the care team and helping ensure residents and families experience consistent, dependable care.
• Promote a culture of collective ownership by proactively identifying staffing gaps and doing whatever it takes to support the team and community.

Requirements

• Scheduling experience.
• Strong communication skills.
• Strong time management and organizational skills.
• Must be a team player who supports a culture of collective ownership.
• Certified Nursing Assistant (CNA) or Home Health experience is a plus.

Equal Opportunity Employer We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.