Scheduler

The START Center for Cancer Research; Grand Rapids (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

The START Center for Cancer Research is seeking a Scheduler dedicated to facilitating excellent patient care. This entry-level role includes managing patient appointments, ensuring effective communication between teams and patients, and maintaining medical records. Join us in our mission to change the future of cancer treatment while enjoying a competitive benefits package.

Benefits

Medical, dental, and vision insurance

401(k) plan with employer matching

Life and disability insurance

Paid time off and flexible schedule

Qualifications

• High School Diploma or equivalent required.
• One year experience in healthcare desired.
• Knowledge of medical terminology relevant to scheduling is a plus.

Responsibilities

• Manage scheduling for patient appointments and procedures.
• Ensure prior authorizations and collaborate with care team.
• Maintain electronic medical records accurately.

Skills

Effective communication skills

Strong attention to detail

Knowledge of medical terminology

Education

High School Diploma or equivalent

One year experience in an outpatient physician practice or healthcare setting

Job description

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The START Center for Cancer Research (“START”) is the world’s largest early phase site network, fully dedicated to oncology clinical research. Throughout our history, START has provided hope to cancer patients in global community practices by offering access to cutting edge trials throughout the US and Europe. Today, with over 1,300 studies completed, and with research facilities in the United States and in Spain, Portugal, and Ireland, START’s mission is to accelerate the development of new anticancer drugs that will improve the quality of life and survival for patients with cancer and lead to its eventual cure. To date, over 43 therapies conducted at START locations have obtained FDA/EMA approval. Incredibly, while Academic Medical Centers (AMCs) conduct 80% of cancer trials, such trials reach only 20% of the patient population – leaving the majority of patients who are treated in community practices and hospitals without access to a clinical trial when their care journey calls for one. START serves the many – by bringing cancer trials to physicians and their patients in community hospitals and practices when hope is needed most.

START represents the world’s largest roster of Principal Investigators (PIs) across its eight clinical trial sites. Committed to accelerating passage from trials to treatments, START delivers hope to patients, families, and physicians around the world. As an example, in San Antonio, where START was founded, START treated the first patient ever with Keytruda – the most effective cancer drug in medical history.

We are hiring a Scheduler who is responsible for will facilitating excellent patient care by supporting and collaborating with the clinic team.

Essential Responsibilities

• Manage scheduling protocol specific Study Schedules including, but not limited to,
• scheduling appointments, radiology procedures and booking hotel stays.
• Ensure prior authorizations are completed.
• Perform administrative responsibilities, including, but not limited to, scheduling routine
• follow-up and treatment appointments, managing external referrals and consults, handling no-shows, answering phone calls, and rescheduling patients.
• Perform the day-to-day delivery of quality services through consistent application of
• policies, procedures, protocols, and standards.
• Communicate with patients and visitors in a caring and respectful manner. Collaborate with other care team members and anticipate their needs to ensure coordinated patient care.
• Use and maintain patient electronic medical records, including filing, faxing, and copying.
• Assist with ongoing quality improvements to provide efficient, cost-effective care.
• Engage in continuous education and training to maintain skills, knowledge, and
• competency to complete functions of role.
  
  

Education & Experience

• High School Diploma or equivalent.
• One year experience in an outpatient physician practice or healthcare setting.
• Effective communication skills and collaborative attitude.
• Strong attention to detail.
• Knowledge of medical terminology as it relates to scheduling study specific procedures such as CT/MRI/PET scans, biopsies, eye exams, etc.
  
  

Preferred Education And Experience

• Oncology and/or research experience.
  
  

Physical & Travel Requirements

• Sitting (80%); Standing/Walking (20%); Bending; Lifting; Exposure (limited)
  
  

Best-in-Class Benefits And Perks

We value our employees’ time and efforts. Our commitment to your success is enhanced by a competitive compensation, depending on experience, and an extensive benefits package including:

• Comprehensive health coverage: Medical, dental, and vision insurance provided
• Robust retirement planning: 401(k) plan available with employer matching
• Financial security: Life and disability insurance for added protection
• Flexible financial options: Health savings and flexible spending accounts offered
• Well-being and work-life balance: Paid time off, flexible schedule, and remote work choices provided
  
  

Plus, we work to maintain the best environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.

More About The START Center For Cancer Research

Deeply rooted in community oncology centers globally, The START Center for Cancer Research provides access to specialized preclinical and early-phase clinical trials of novel anti-cancer agents. START clinical trial sites have conducted more than a thousand early-phase clinical trials, including for 43 therapies that were approved by the FDA. START represents the world’s largest roster of Principal Investigators (PIs) across its eight clinical trial sites. Committed to accelerating passage from trials to treatments, START delivers hope to patients, families, and physicians around the world. Learn more at STARTresearch.com.

Ready to be part of a team changing the future of cancer treatment?

Join us in our mission to conquer cancer, one clinical trial at a time. Your expertise and dedication can help us bring hope and healing to patients worldwide. Please submit your application online.

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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