Scheduler

Express Employment Professionals; Cedar City (UT); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Paid sick time

Life Insurance

IRA contribution

Job summary

Express Employment International (US) is seeking an Appointment Scheduler for a busy office. The role is full-time, Monday–Friday, 8:00 AM–5:00 PM, with a focus on phone and email correspondence.

Responsibilities include coordinating appointments with onsite safety inspectors, maintaining files, and generating driving routes. Requirements include proficiency with MS Excel and Outlook, excellent communication, and the ability to multitask.

Qualifications

• Ability to multitask while handling phone calls and emails.
• Strong customer service skills and active listening.
• Punctuality, attendance, and reliability are essential.
• Excellent written and verbal communication in a team setting.

Responsibilities

• Answer and manage calls to schedule appointments.
• Provide information and assist customers via phone and email.
• Create and maintain appointment files and scheduling data.
• Plan daily driving routes for onsite safety reps.
• Utilize Excel and Word for documentation and reports.

Skills

Customer service

Communication

Time management

Teamwork

Multitasking

Tools

MS Excel

Microsoft Word

Job description

Appointment Scheduler needed for busy office to work full time, long term, M-F. Position can be demanding and must be flexible with constant changes. Heavy phones and emails. Will require proficiency in reading Google maps (mapping in CA), MS Excel and Outlook. Job duties include calling customers, setting appointments. Applicants who are quick learners, well-organized and possess excellent customer service skills are encouraged to apply. Job will primarily be on the phone or email. Starts ASAP.

Pay is $18-$21/hr to start, depending on experience and qualifications.

Duties:

• Communicate with our onsite safety inspectors and manage their appointments
• Manage incoming/outgoing calls regarding appointments
• Create and manage files
• Create daily driving routes for onsite safety reps
• Use Excel and Microsoft word software daily

Skills/Qualifications:

• Ability to multitask computer functions while receiving and placing phone calls
• Great phone presence/excellent customer service skills, actively listening to the clients' requests
• Handle customer complaints and remain calm
• Keep records of customer interactions
• Very comfortable and adept with computer use and can quickly learn a variety of software programs
• Communicates proficiently in both written and verbal communication
• Maintains a high standard of punctuality, attendance, and reliability

Requirements:

• Proven computer and organizational skills
• Excellent communication in working as a team
• Ability to multi-task, prioritize, and manage time effectively
• Able to work without constant supervision

Other:

• Position is full-time
• Schedule is M-F 8 am to 5 pm, with a 1 hour lunch break
• Employer contributes to medical insurance (no dental or vision)
• Employer pays for Life Insurance
• Employer offers and contributes to employee IRA account
• $18 to $21 per hour

Benefits:

• 401(k) matching
• Health insurance
• Paid sick time
• Paid time off

Schedule:

• Monday to Friday

Experience:

• office : 1 year (Preferred)
• Microsoft Office: 1 year (Preferred)

Language:

• Spanish (Preferred)